Great chairs. We have enjoyed our eight chairs for over 12 years. On one a couple of occasions had to order to replacement parts but have been very satisfied with the product and customer service.

We only needed a replacement part for 1 of our chairs. We were thrilled that it was even possible. The customer service agent was so courteous and helpful. It is a pleasure doing business with a quality company who stands by their products.

[This review was collected as part of a promotion.] I would have given quality a 5 star, but the assembly was somewhat challenging. Once I figured out what adaptations I needed to make it went well.

I had no idea how comfortable these chairs are!!!! I absolutely love them! The gray color is perfect too! The price was the lowest I could find for this quality chair. So far I am very pleased!

I bought this products about two weeks ago one piece was cracked, I called the customer service no question was asked , just the part number and the shipping address, Great customer service and great products thank you

Scan directions and watch the video first. Do not tighten down screws until complete- much easier to assembly. They look great when complete and feel sturdy.

We ordered two of these and were really looking forward to using them near our fire pit, but when we unpacked them, each one had a broken/ chipped slat. Hence the return. Two for two is pretty bad odds.

My boney behind broke a seat slat. I asked if I could buy a replacement slat. "No but we will send you the entire seat assembly for free". You just can't get better than that!!

Contacted Customer Service about a replacement part and they were very responsive, helpful in identifying the needed part and having it shipped right out. Couldn't be more pleased.

We bought four chairs several years ago and I am really disappointed. The finish comes off when I touch or sit on a chair. It is a pain because I have to put a large towel over the chair to sit on it and then I have to wash the towel. I would not recommend this product.