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Sams Club
Sams Club
Customer reviews for Custom Half Sheet Cake for
Custom Half Sheet Cake
4.5 out of 5 stars
stars4,029 ratings1,450 reviews
  1. 5 stars79% (3,192)
  2. 4 stars7% (262)
  3. 3 stars5% (189)
  4. 2 stars4% (146)
  5. 1 star6% (240)

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Showing 581-590 of 1,450 reviews
May 28, 2024
Cindy
3 out of 5 stars review

Very Disappointed - expected better from Sam's

Going to online ordering for a cake is a really bad idea. Difficult to navigate, not much customization available. One would think that ordering on line should give more options not just a couple of them that aren't very good. Glad I read the reviews before I ordered. Going to order from the local grocery store instead. Couldn't be any worse than what Sam's is offering - plus they don't close @ 8pm so I won't have to leave work early to get there in time.

Helpful?570VQY2K9AMO13581873560
reply from Member's Mark Team

We regret to learn you were informed we only take online orders, Cindy. You can order our delicious custom cakes and cupcakes with any of our bakery associates in person, over the phone, or online with our new digital cake ordering experience for added member convenience. If you have any other questions, please contact Member Support at (888) 301-0332 or your local club. Thank you for the feedback.

Aug 21, 2024
Dee
1 out of 5 stars review

Verified Purchase

Limited Options

Very limited options

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Jun 9, 2024
Online Cake Order
1 out of 5 stars review

Disappointed

Now that Sam's has gone to online cake orders, you have less options for cake customization. I've always looked to Sam's for great, affordable cakes, but I will have to look for another option to get the kind of decorations I want. I'm very disappointed.

Helpful?570VQY2K9AMO13581873560
Dec 19, 2025
anonymous
5 out of 5 stars review

Delicious (had 3 pieces just to make sure). Did the marble and buttercream (so wouldn't have to refrigerate) and turned out well. Two lessons learned...first, I didn't see there was an option for message color, so I messed up on that, so make sure to select that color. Second, I took my pictures to Sams to associate with the online order. She confirmed they were good and cake would be ready for requested pickup day and time. I arrived for pickup and they hadn't incorporated the pictures. She found the pictures in the back and was able to fix the cake in 15 minutes, so super thankful for that. Highly recommend!

Helpful?570VQY2K9AMO13581873560
Dec 4, 2025
anonymous
2 out of 5 stars review

1st cake order, kinda disappointed

The writing on the white cake was white! it blended in with the frosting so you can barely read it. I would've asked for someone to outline it with another color but the only person in the bakery when I arrived didnt speak English. She had to use a translator on her phone in order to understand that I was there for a pickup. she was super nice and found my order but I wasnt going to try to explain how you cant tell what was written on the cake using a translator on a phone.

Helpful?570VQY2K9AMO13581873560
May 2, 2024
Ekb
1 out of 5 stars review

Would not recommend

You used to be able to truly customize every aspect of these cakes but now you can’t, since corporate changed their policies. You have to choose from 1 of 3 color combos they provide. You are better off going somewhere else and getting the design and colors you really want.

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May 1, 2024
Sue A
5 out of 5 stars review

Perfect the second time around…thanks to Letty!

I ordered an 80th bday cake for my mother’s surprise birthday party 2 wks ago. I asked for a specific specialty cake that was white and was to be decorated and written in gold. When I picked it up the night before the party, I was sorely disappointed. The cake was mostly what I had ordered, but the words were sloppily written in an ugly brown color (that did NOT go well with the gold around the cake), and not properly spaced out to fill the area. When I asked the employee why it wasn’t written in gold, as requested, and she simply responded, “We don’t have gold” for writing. I was very upset and almost left with this poorly done cake when I decided that I had to go back and talk to someone else to see if they can help me. That’s when I met Letty! She listened to my concerns and was very empathetic, understanding, and willing to help! After 15 minutes, she had this cake fixed up so incredibly well that I could not believe it was the same cake! I wish I could post the before and after pictures!!! Not only was our family raving over the beauty of this important milestone birthday cake, but it was absolutely delicious, as well! I will be requesting that Letty, from the Allentown, PA Sam’s Club bakery, be the talent that makes any future cakes I order!

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Nov 21, 2025
Jessica
2 out of 5 stars review

the cake and the frosting itself are really good but it's the amount of frosting that was put in the cake there was very little cake with a mountain of frosting on top of it very disappointed in the San Dimas CA bakery this is the 2 and cake I ordered and they were exactly the same way too much frosting

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Nov 21, 2025
KELLIE
1 out of 5 stars review

Unbelievable! I not only was treated rudely when I picked up my cake, We cut into the cake at my husband party only find out they gave me a marble cake. I specifically ordered yellow due to chocolate allergies!!!! This is unacceptable! Sam's club bakery.... you need to do better.

Helpful?570VQY2K9AMO13581873560
Jun 22, 2024
Joan Pieroni
5 out of 5 stars review

Verified Purchase

Beautiful

Nice cake everyone enjoyed it

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