Going to online ordering for a cake is a really bad idea. Difficult to navigate, not much customization available. One would think that ordering on line should give more options not just a couple of them that aren't very good. Glad I read the reviews before I ordered. Going to order from the local grocery store instead. Couldn't be any worse than what Sam's is offering - plus they don't close @ 8pm so I won't have to leave work early to get there in time.

Very limited options

Now that Sam's has gone to online cake orders, you have less options for cake customization. I've always looked to Sam's for great, affordable cakes, but I will have to look for another option to get the kind of decorations I want. I'm very disappointed.

Delicious (had 3 pieces just to make sure). Did the marble and buttercream (so wouldn't have to refrigerate) and turned out well. Two lessons learned...first, I didn't see there was an option for message color, so I messed up on that, so make sure to select that color. Second, I took my pictures to Sams to associate with the online order. She confirmed they were good and cake would be ready for requested pickup day and time. I arrived for pickup and they hadn't incorporated the pictures. She found the pictures in the back and was able to fix the cake in 15 minutes, so super thankful for that. Highly recommend!

The writing on the white cake was white! it blended in with the frosting so you can barely read it. I would've asked for someone to outline it with another color but the only person in the bakery when I arrived didnt speak English. She had to use a translator on her phone in order to understand that I was there for a pickup. she was super nice and found my order but I wasnt going to try to explain how you cant tell what was written on the cake using a translator on a phone.

You used to be able to truly customize every aspect of these cakes but now you can’t, since corporate changed their policies. You have to choose from 1 of 3 color combos they provide. You are better off going somewhere else and getting the design and colors you really want.

I ordered an 80th bday cake for my mother’s surprise birthday party 2 wks ago. I asked for a specific specialty cake that was white and was to be decorated and written in gold. When I picked it up the night before the party, I was sorely disappointed. The cake was mostly what I had ordered, but the words were sloppily written in an ugly brown color (that did NOT go well with the gold around the cake), and not properly spaced out to fill the area. When I asked the employee why it wasn’t written in gold, as requested, and she simply responded, “We don’t have gold” for writing. I was very upset and almost left with this poorly done cake when I decided that I had to go back and talk to someone else to see if they can help me. That’s when I met Letty! She listened to my concerns and was very empathetic, understanding, and willing to help! After 15 minutes, she had this cake fixed up so incredibly well that I could not believe it was the same cake! I wish I could post the before and after pictures!!! Not only was our family raving over the beauty of this important milestone birthday cake, but it was absolutely delicious, as well! I will be requesting that Letty, from the Allentown, PA Sam’s Club bakery, be the talent that makes any future cakes I order!

the cake and the frosting itself are really good but it's the amount of frosting that was put in the cake there was very little cake with a mountain of frosting on top of it very disappointed in the San Dimas CA bakery this is the 2 and cake I ordered and they were exactly the same way too much frosting

Unbelievable! I not only was treated rudely when I picked up my cake, We cut into the cake at my husband party only find out they gave me a marble cake. I specifically ordered yellow due to chocolate allergies!!!! This is unacceptable! Sam's club bakery.... you need to do better.

Nice cake everyone enjoyed it