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Sams Club
Sams Club
Customer reviews for Custom Half Sheet Cake for
Custom Half Sheet Cake
4.5 out of 5 stars
stars4,029 ratings1,450 reviews
  1. 5 stars79% (3,192)
  2. 4 stars7% (262)
  3. 3 stars5% (189)
  4. 2 stars4% (146)
  5. 1 star6% (240)

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Showing 21-30 of 1,450 reviews
May 5, 2025
Jennifer M
1 out of 5 stars review

Verified Purchase

Not Up to Sam’s Usual Standards

This cake was not at all what I expected from Sam’s. I’ve ordered several cakes in the past and have always been satisfied, but this one was disappointing by comparison. I was unhappy with the appearance, particularly the border—it looked rushed and poorly assembled.

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Jul 9, 2025
Koller
1 out of 5 stars review

Verified Purchase

I DO NOT RECOMMEND SAM’S CAKES

I will not but another cake from Sam’s. The last few years our cakes have been messed up. This year it was so bad they gave it to us free because they couldn’t remake it in time. They didn’t have it decorated the way we ordered it. The icing they used for the writing was running all over the cake. The icing for the border was also running all over. The cake looked horrible and they were actually going to sell it like that. We didn’t realize it until we got in line to pay. We had to take it to the service desk. They were going to have it remade but of course there was no decorator there at 1:00. They ended up just giving us the cake. We ended up throwing the majority of it away because it didn’t even taste good. I wish I could say this was the first time we’ve had issues with their cakes but this has happened the last several years, but this will be the absolute last time never again.

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Apr 29, 2025
JL
2 out of 5 stars review

Verified Purchase

Not really customizable

I don’t like having to order online. There aren’t enough options to make it truly customizable. I couldn’t put any decorations on the cake because none of the options fit the color scheme I needed. The writing on the cake was not good. I used to get all my cakes from Sam’s and will now be going elsewhere.

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Aug 31, 2025
Toni W
3 out of 5 stars review

Verified Purchase

Cake missed the mark

I used to love Sam's club cakes, but must admit, they're not as good as they used to be. The cake was not as moist and the chocolate buttercream was not as good as the vanilla cream. It's still a good value but not as good as it used to be. For the first time, we actually had too much leftover.

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May 6, 2025
sthrnbelle3
2 out of 5 stars review

Verified Purchase

Not prepared as ordered

This cake was not decorated per the instructions. It was supposed to have dots around the border and had shells. The writing was so bad I could've done a better job myself. We also asked for some exclamation points and they weren't there. This cake seemed like a rush job even though we ordered it days in advance. We have purchased beautiful cakes from Sam's in the past but this was a total let down. As with most cake purchases, it was for a special event - a retirement. Very disappointed to present this cake to the man who retired.

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Oct 15, 2025
SZ
1 out of 5 stars review

Verified Purchase

Disappointed

The cake was dry. The order online only is horrible. You can not change a color of a rose or add sprinkles as that is altering the cake. I had the best luck with Sam's cakes before it went to online only ordering. I ordered 2 cakes. Neither were what I ordered as far as colors. They just aren't the quality that once were!

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Apr 17, 2024
Shannon
1 out of 5 stars review

Verified Purchase

What you order isn’t what you get

Our Sam’s Club went to online ordering for cakes. Design choices are very limited but ordered a cake and chose a design on their website that was an option. When the cake was picked up, the design wasn’t even close to the design that we chose. After speaking to an employee in the bakery, her response was we can scrape the frosting off and redo it. We didn't choose to do that because if they couldn’t decorate it correctly the first time, we couldn’t imagine what the cake would look like after having the frosting scraped off. We were celebrating two birthdays that day and taking this cake to the party was absolutely embarrassing. Since Sam’s Club has gone to this online ordering, we will now have to get our cakes elsewhere. So sad as we have been using them for years.

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Oct 12, 2025
PJ
5 out of 5 stars review

Verified Purchase

Fabulous cake from the bakery!

I ordered a marble cake with chocolate whipped frosting and balloons for an engagement party for my daughter and her fiancé. Everyone and I mean everyone complimented how delicious the cake was and where did I get it. The price is reasonable and the cake is fantastic. Very moist. Not too much frosting, but just enough. It was a big hit.

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Jul 14, 2025
Anonymous
5 out of 5 stars review

Verified Purchase

Delicious and Attractive Birthday Cake

The half-sheet cake I ordered online for my husband was created exactly to my specifications, was very attractive and very tasty. I received so many compliments on the deliciousness of the cake as well as on how well decorated it was. Sam's bakery department made me proud! And the price was almost half of what the same cake would have cost me at Publix bakery.

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Jan 23, 2025
Beverly
1 out of 5 stars review

Verified Purchase

Cake gone wrong

I was so disappointed when I picked up this cake. Because I placed the order online and I wasn't sure if it was correct so I went to the store. Spoke directly to the bakery. And they still messed it up. White frosting with white writing. Frosting should have been Chocolate

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