This cake was not at all what I expected from Sam’s. I’ve ordered several cakes in the past and have always been satisfied, but this one was disappointing by comparison. I was unhappy with the appearance, particularly the border—it looked rushed and poorly assembled.

I will not but another cake from Sam’s. The last few years our cakes have been messed up. This year it was so bad they gave it to us free because they couldn’t remake it in time. They didn’t have it decorated the way we ordered it. The icing they used for the writing was running all over the cake. The icing for the border was also running all over. The cake looked horrible and they were actually going to sell it like that. We didn’t realize it until we got in line to pay. We had to take it to the service desk. They were going to have it remade but of course there was no decorator there at 1:00. They ended up just giving us the cake. We ended up throwing the majority of it away because it didn’t even taste good. I wish I could say this was the first time we’ve had issues with their cakes but this has happened the last several years, but this will be the absolute last time never again.

I don’t like having to order online. There aren’t enough options to make it truly customizable. I couldn’t put any decorations on the cake because none of the options fit the color scheme I needed. The writing on the cake was not good. I used to get all my cakes from Sam’s and will now be going elsewhere.

I used to love Sam's club cakes, but must admit, they're not as good as they used to be. The cake was not as moist and the chocolate buttercream was not as good as the vanilla cream. It's still a good value but not as good as it used to be. For the first time, we actually had too much leftover.

This cake was not decorated per the instructions. It was supposed to have dots around the border and had shells. The writing was so bad I could've done a better job myself. We also asked for some exclamation points and they weren't there. This cake seemed like a rush job even though we ordered it days in advance. We have purchased beautiful cakes from Sam's in the past but this was a total let down. As with most cake purchases, it was for a special event - a retirement. Very disappointed to present this cake to the man who retired.

The cake was dry. The order online only is horrible. You can not change a color of a rose or add sprinkles as that is altering the cake. I had the best luck with Sam's cakes before it went to online only ordering. I ordered 2 cakes. Neither were what I ordered as far as colors. They just aren't the quality that once were!

Our Sam’s Club went to online ordering for cakes. Design choices are very limited but ordered a cake and chose a design on their website that was an option. When the cake was picked up, the design wasn’t even close to the design that we chose. After speaking to an employee in the bakery, her response was we can scrape the frosting off and redo it. We didn't choose to do that because if they couldn’t decorate it correctly the first time, we couldn’t imagine what the cake would look like after having the frosting scraped off. We were celebrating two birthdays that day and taking this cake to the party was absolutely embarrassing. Since Sam’s Club has gone to this online ordering, we will now have to get our cakes elsewhere. So sad as we have been using them for years.

I ordered a marble cake with chocolate whipped frosting and balloons for an engagement party for my daughter and her fiancé. Everyone and I mean everyone complimented how delicious the cake was and where did I get it. The price is reasonable and the cake is fantastic. Very moist. Not too much frosting, but just enough. It was a big hit.

The half-sheet cake I ordered online for my husband was created exactly to my specifications, was very attractive and very tasty. I received so many compliments on the deliciousness of the cake as well as on how well decorated it was. Sam's bakery department made me proud! And the price was almost half of what the same cake would have cost me at Publix bakery.

I was so disappointed when I picked up this cake. Because I placed the order online and I wasn't sure if it was correct so I went to the store. Spoke directly to the bakery. And they still messed it up. White frosting with white writing. Frosting should have been Chocolate