So many issues. I ordered a custom cake online but it’s not really custom with only 3 color choices for roses. I tried to cancel the cake but was told I couldn’t. When I went to get the cake the frosting was not smooth across the top/ it had digits. It looked like they didn’t use a smaller piping tip to write the message so you couldn’t tell what it said and the piping around the sides was a mess with portions missing. The only bright side was that the cake tasted good.

Disrespectful bakery employees. The bakery employees would not let me order a cake and pay for it in person even though I drove all the way up there. I had to go online to purchase it even though I saw other people ordering cakes before them and saw them pre pay for them as well. The employees are also rude.

I ordered this customized cake for my sister's birthday and when I carried it to my car the cover popped open and the icing rubbed all over my shirt.. it's really not easy to put the lid back on. Then at the party trying to put the cake on the table, it broke in half!!

Cake was great, ordering it was painful. If you can't log in to your Sam's account on your phone, you can't order a cake. If you have to enlarge print on phone to read it, you can't see enough of the page to know what you're doing on the order. Could you have a paper hard copy order form available for low tech customers?

Very disappointed in the engagement cake I ordered for my little brother. I purchase sam's cakes with all my celebrations and this is the sloppiest work I've gotten. It looked like a rush job like they forgot about it. It's not iced evenly and I could see through parts of the icing. The picture looks slapped on last minute like they forgot because it was decorated before the pic was put on, which left it not flush with the cake. Mind you this is my baby brother the last of us getting married and it's a BIG DEAL for our family. Quality was not put into the making of this cake. I used to rave about getting my cakes done here.

We did a picture transfer cake. It was amazing. They did an amazing job and exceeded our expectations. You cant get such a fresh, delicious, and personalized cake for this price anywhere else! This is the perfect choice for any event, budget and family looking to celebrate with a delicious cake.

We didn’t actually get to customize the cake. Sam’s limits the choices to two different designs and only three color motifs. We asked for whipped frosting and they still gave us buttercream. The customer service, when I asked for help was extremely rude.

The sheet cakes I have purchase from Sam’s are very good and reasonably priced. I have been shopping with Sam’s for more than 10 years. As of this year 2025 I will no longer shop there because of their stand against DEI. I will also not renew my membership.

I was told to pick up my cake. When I got there the cake had not been done and they said the machine was broken to print the photo for the cake. I was in a bind because I needed the cake for an event. I had to quickly order one somewhere else and pay double. Sam’s should have notified me early that the machine was broken so I had time to go somewhere else. They were not super apologetic but they did give me a refund. I think they should have done more as this was super inconvenient. They could have offered to pay for the new cake or given me a discount on future purchases. They seemed bothered that I was bothered.

The cake wasn’t marble as I ordered but it was still delicious! Also had happy birthday decorations on it even though it said “Welcome Baby Boy.” But we didn’t notice until after the baby shower. I’d just say pay a closer attention to details, but the cake was really good!