The cake tasted fine, but they did not have the correct cake prepared when I picked it up. I did not realize this until I got back to the office; it was supposed to be whipped frosting and not butter cream. I called the bakery, they asked me to bring back the cake and they made me a new one. Luckily, I still had 1 hour until the bday celebration and had time to make the switch.

The cake itself is great. Only being able to order online is horrible. The amount of customization is drastically reduced online compared to ordering in store. My wife ordered the cake and right after she placed the order she saw that she placed it for the wrong date. There was no way to edit the date or even cancel the order online. I had to go into the store to have them change the date which is ridiculous.

While it was nice that you can custom pick the frosting color, the cake was low in volume and full of frosting and does not feed 72 piece at an average size serving. It would have to be a very narrow piece of cake. Serves more like 30. Also, it would be nice to have a filling even if you have to pay a little more. The taste of the frosting could improve. It seem to have no taste. Price was okay but be willing to pay a little more for an option of a filling like chocolate moose or fruit filling.

Order was completely wrong I submitted a picture for the cake and not on the cake and order whipped icing and got buttercream. It was a cake for celebration of Life for my father in law. The only thing that was correct was color of icing and the wording Farewell Carlos

The cake was amazing. I ordered a half sheet marble cake with whipped frosting and everyone loved it. The service by the bakery employees was professional and point on. They are so nice and made sure everything was perfect. The cost of the cake was another surprise. The grocery stores in my area are charging twice as much for half the product. Thank you so much!

The baker did not put the Decor on the cake highly disappointed. It was supposed to be Sonic the Hedgehog and it was not on the cake. Sam's Club should refund this cake and we have complained. It ruined a five-year-old birthday party to have a plain cake

the cake was done wrong, the picture was wrinkled up on the cake and went I went back to get it fixed they could not redo the cake, I had to purchase a cake not decorated and find someone to decorated which cost me extra money. Not mention the customer service was awful and the lady in the bakery gave me attitude.

It was the cutest PEPPA Pig cake and it was PERFECT for my 3 y/o’s birthday ♥️ Thank you sooooo much to the cake decorator and the person that I talked to!!!! The Lexington Sam’s has messed my kids bday cakes up the last 3 years 1 year it looked like crap, 2 &3 year my “paper got lost” I’m so glad they put it all digital and I trusted the Nicholasville Sam’s Club. I am BEYOND impressed with their customer service and the bakery!! Thank you guys SO much!

The cake was fresh and beautifully decorated as ordered. I was hesitant to order this cake because I live in Illinois and the order was for Detroit Mi and I was afraid this would not work and we were celebrating a huge milestone birthday with a lot of people. Needless to say, everything was “Perfect “! It tasted great and the service was amazing! I didn’t have to wait in a line because it was prepaid. I will definitely order from the bakery again. Thank You!

I was disappointed to discover that there are many limitations on the new required online ordering for custom bakery cakes. You can't order 1/4 sheet cakes and the icing color choices are extremely limited. The cake itself was tasty, but the limitations may prevent me from ordering again in the future.