Unfortunately this was a bad experience for me. The decor on the cake had happy birthday all over it even though it said ‘best wishes.’ And around the cake were these huge horrible ball sprinkles which could cause someone to need dental work. The wording in the cake was cramped into one line instead of the ample space below. There was two huge thumb prints in the icing on the side. They were very flexible with me because I had to change the date of pick up last minute, which was very helpful. But overall I was a little disappointed.

I ordered a custom birthday cake as designed on the website for a family member. I was really concerned as to how the cake would look once I picked it up because I ordered online. I must say I was very pleased with how it was designed when I picked it up and with the fresh, moist taste. All of my family were pleased as well. Also, the price was affordable for the half sheet size. I will definitely order another cake.

The process was really convenient, but you don’t have much to choose from. Also, the website is Not user friendly so my happy birthday writing was white on the white whip. You couldn’t even see the Happy Birthday message. Other than that cost is very good.

I was disappointed to discover that there are many limitations on the new required online ordering for custom bakery cakes. You can't order 1/4 sheet cakes and the icing color choices are extremely limited. The cake itself was tasty, but the limitations may prevent me from ordering again in the future.

While it was nice that you can custom pick the frosting color, the cake was low in volume and full of frosting and does not feed 72 piece at an average size serving. It would have to be a very narrow piece of cake. Serves more like 30. Also, it would be nice to have a filling even if you have to pay a little more. The taste of the frosting could improve. It seem to have no taste. Price was okay but be willing to pay a little more for an option of a filling like chocolate moose or fruit filling.

I do not like the fact that you have to order online for all cakes. Some of the prints they offer are not online for to choose from. I also dont like how its already charged to your club card when you pick it up. The elderly people dont know how to order online and have a hard time with it.

The cake was absolutely delicious and very nicely decorated. I used the custom cake option which I only found out about after visiting my local Sam’s Club. The app puts all the responsibility on the customer which is intimidating after being accustomed to working with the bakery staff. I’d order again now that I know how to use the app. I feel for anyone who is not tech savvy.

They got my order wrong the picture printer didn’t work and never reached out to us about it the writing on the cake looked like a little kid wrote it the icing stained everything they attempted to fix it but the cake still looked horrible genuinely felt liked I wasted my money on this “cake”.

Person I bought the cake for couldn’t eat because hard candy balls and hard sprinkles were put on it. He is in his eighties-not great teeth. I didn’t order the candy & sprinkles. And looking back at the website, there is no provision to ‘not’ order them. Just wanted a basic cake with icing.

Very disappointed in the engagement cake I ordered for my little brother. I purchase sam's cakes with all my celebrations and this is the sloppiest work I've gotten. It looked like a rush job like they forgot about it. It's not iced evenly and I could see through parts of the icing. The picture looks slapped on last minute like they forgot because it was decorated before the pic was put on, which left it not flush with the cake. Mind you this is my baby brother the last of us getting married and it's a BIG DEAL for our family. Quality was not put into the making of this cake. I used to rave about getting my cakes done here.