They say they make custom cakes but a real hassle to get one. Have to order online and only a few options. Had to actually speak to a manager to get colors we wanted. Finally got it but not without a few calls

Cake was decorated (nicely) just as we ordered. Pick up was easy. Cost was very, very reasonable. Taste-- a bit dry, but frosting was delish (buttercream). Overall, we were very pleased, and probably will order another cake when we need one!

The only place to get a great and beautiful cake is at Sam's. I have gotten 6 1/2 sheet cakes with whipped frosting and at a great price. Beautifully decorated and everyone always comments about great they are. I totally recommend them.

Sams cake are so fresh and soft. Easy online orders. Options on how you want it, regarding flavor and frosting. You can't go wrong. It's my go to place forcakes.

This cake not only decorated beautifully for my daughters birthday, but it also tasted delicious. The app made it super easy to order and customize, and I was shocked at the price, less than $25 for a half sheet cake!? That’s amazing!

I am very disappointed that you can no longer order cakes or cupcakes in the store. Ordering online, you cannot customize the way you used to be able to and it is not very user-friendly. For what we pay for memberships, this lack of customer service and lack of human contact is unacceptable. This service needs to at least provide an option to order in person in the store.

This was a very tasty, colorful & beautifully done Birthday cake! The online order was easy to navigate & complete. The cost of the 1/2 sheet decorated cake was much more reasonable than most other grocery store chains. I was very pleasantly surprised!

Now Sam's wants cake ordering done online or by their app and has drastically cut options for their customers. THIS IS A TERRIBLE IDEA! They have turned their backs on their customers without internet access/smartphones, especially older customers. For the rest of us, they now only offer a FEW options. My family and I are extremely disappointed. I WILL NOT BUY ANY MORE OF THESE CAKES UNTIL THEY BRING BACK IN-STORE ORDERING.

Cake wasn't made to the specifications I ordered. I reached out to the store and no one has ever called me back. The first cake was wrong three months ago and now the second is wrong again. I am not sure why they use plastic boxes but the cake slid off at least 10 times so by the time I got to the party the entire side was smashed in. Guess it doesn't matter since they left off all the decorations anyway.

I had paid for the cake and couldn’t pick it up because I had death in my family. I called the bakery and they basically said that I couldn’t do anything about but call a number that she didn’t know. I didn’t get a cake or a refund for purchasing it.