Hello, Thank you for the great review! We are so glad to hear that you are enjoying all of your Evolution Rain. Thanks for choosing Oxygenics!

We are sorry to hear about your experience. Our products come with a limited lifetime warranty. We will replace all parts that are defective, if we are unable to replace the part, we will replace the entire Oxygenics shower unit. Proof of purchase from the original consumer must accompany all warranty claims. Please, do not return your product without first contacting Oxygenics. After 30 days from the original date of purchase, shipping and handling fees will apply. Different fees may apply outside the continental U.S

We are sorry to hear that you are not completely satisfied with your showerhead. We appreciate the feedback. Feel free to reach out to us at 1-800-344-3242 or support@oxygenics.com if you have any unanswered questions. All of our products come with limited lifetime warranty, you are able to file a claim directly at www.oxygenics.com/claims.