We bought this mattress July 7, 2025. It was delivered July 23, 2025. It was great for about a week, then the depressions and lumps began to form. We kept sleeping on the mattress to see what was going to happen. Would the mattress get worse or stop and settle at that point. It got worse. We've rotated the mattress, head to toe spin, every 4 weeks, to ensure we weren't simply hitting "one spot per person". I'm 6'1" and 225 pounds, she's 5'10" and 80 pounds less than me. It's now October 10th, 2025, and we are not satisfied with the Beauty Rest Mattress, we are extremely DISSATISFIED. The Sam's Club web page states, "100 Night In-Home Trial - It takes time to adjust to your new mattress which is why we want to give Sam's members up to 100 nights to try it risk-free (trial period starts on the day of delivery). If you aren't 100% satisfied with your purchase, you can return your mattress or set for a full refund." We've given the mattress as long as we can to see if it would work out and be within the "100 day risk free" trial period. Today, October 10, 2025, I called Sam's Club to set up a return for the mattress. I talked with Bridget, at the corporate office, to set up the return. Bridget said she had to call Beauty Rest before the mattress could be returned, even though the web page said "100-day risk free" trial period, I could not return the mattress until she got the "OK" from the vendor. I did not buy from the vendor; I bought it online from Sam's Club. Bridget asks that I give her 24 to 48 hours (It's now Friday Afternoon) to communicate with the vendor, Serta/Beauty Rest, to get instructions on how to move forward, I stated I wanted to return the mattress and get my money back, period. Bridget said she had to ask and wasn't sure I would get my money back...I said not good enough. I had followed the rules and Sam's Club should honor their end of the sale. Bridget simply repeated her intent to call the vendor before taking any action toward refunding my money. So here I am, waiting. The last mattress I bought from Sam's Club had a ten-year warranty on it, just as all Serta Mattresses I've ever bought have. The catch is after a few years, they quit making that model of mattress so that when, not if, you have an issue that requires warranty, they don't have that model anymore. That makes for another hassle. Sam's Club also limits the number of times you can warranty a mattress within the Ten (10) year period to twice (2). I can't find that limitation on Serta's warranty web page. I promised Bridget I would never buy another mattress at Sam's Club based upon their process of applying the warranty and returns. Mattresses are not what they used to be, reliable and built to last. There's more to come for this review based upon how Sam's Club handles this issue of returning a mattress within the "trial period" and getting a full refund. I'm not just another disgruntled customer, I have followed the rules laid out in Sam's Club web pages.

I purchased king sized firm for back pain. I loved it initially. Added a 1-inch padded (not foam) mattress cover for the perfect amount of cushioning. Sadly, about a month after the 100-day try-out period expired a 2"-3" dip developed. From one 150lb person. It's now 6 months after purchase and the dip/crater is killing my back. So disappointing because I did a lot of research and Serta is a well known brand. Apparently I did not go back far enough in the reviews to see others with the same complaint. Sam's Club white glove delivery and setup was great and arranging the return through Serta was easy. Back to the search ... sigh

Started of good but after a month my wife and I started meeting in the middle every night. It’s a decent bed for a single person, but my wife and I like to sleep in the same bed

I've only had it for two weeks and I have noticed it is "dented" in the spot I sleep on. It shouldn't have this type of flaw as I only weigh 100 pounds.

this mattress is very uncomfortable. i bought it in April and unfortunately missed the cutoff to send it back. it sags in the middle and the edges are hard.

Only had for a week but so far its been great. I sleep hot and cant handle the full memory foam mattress. This one still has the memory foam but its nearly impossible to find one without. So far its still a lot cooler then others

Going to test it out when my frame arrives

This is a great product at a fantastic price

The mattress is sinking within months of use, I want to knoe if I can get a return or replacement

Comfortable.