This literally was our Fourth try at a new mattress in less than a year. We first tried what we were replacing. Traditional high end Stearns & Foster. After 4-6 weeks on all 3 different models we both felt as though we were sleeping in a gully. One of us is a back sleeper & the other a side sleeper. We both move VERY LITTLE through the night. So we gave up & at our sons suggestion, bought our Tempurpedic. We absolutely love it. We both are sleeping so well now.

First let me say the mattress feels great... then you fall asleep and suddenly you wake up HOT! I live in Illinois keep my house at 65 degrees and I'm still HOT. That's also considering our bedroom is the coldest room in the house. That so called cooling is only to the touch once you fall asleep it will retain your body heat. The others mattresses DO NOT KEEP YOU COOL, they merely keep you cooler than their regular mattress... so if you're a hot sleeper STAY AWAY!

We are in love with our new Pro Adapt Hybrid Medium split king. This is my second Tempur-Pedic, our first was an original when they first came out... it was almost 25 years old! There is no comparison in comfort and durability! Well worth your money.

Tempurpedic customer service is horrible. The bed is good, but the service is terrible. We ordered our bed and base and needed to replace the base. We made several calls to customer service in an attempt to replace the base. We were made many false promises. If we didn't continue to follow up, I believe that our issue would never have been solved. Tempurpedic needs to give their customer service professionals better tools to be able to do their job. As nice as the people were, they were barely able to help us with a simple product replacement.

The mattress is comfortably soft but firm. The only reason I rated it as less than 5 stars is that it was almost impossible for us to find and copy the serial number so register we could register it. I am 78 years old and had to lift three different corners of the mattress to find the correct label while my wife stuck her head under the mattress and wrote it down. This was very stressful both physically and mentally.

This mattress seemed fantastic in the store and not at all too firm. First night it was extremely firm(hard). Have been sleeping on it three weeks and it is still extremely hard. Wake up with sore back, ribs, hips and shoulders. I would not recommend. Plan to return it after the 30 days. In the meantime cannot last more than an hour on this bed before moving to another room.

[This review was collected as part of a promotion.] I typically like firm mattresses but ithis was too firm. I'm a side sleeper and it actually hurt my shoulder and arm because of the firmness. I returned it for pro adapt medium hybrid and I love it.

It is a little hard for me to give a true review on this product from my experience alone but I do believe actions speak louder than words at times and having my daughter fall asleep faster and sleeping in longer says a lot. I often times lay down on the bed while reading books to my daughter and I can tell you that I find the bed to be very comfortable. I also love knowing that the cover on this bed can be removed and washed if needed- since my daughter is almost 4 yrs old there could be an accident in the future. I do have sheets to protect from this but it is also nice knowing this is an option as well.

The mattress and frame are of great quality and very comfortable. The very difficult part is in getting our mattress and frame registered with tempurpedic. A serial number is required. Your chat line told us the serial number is on a tag found under the mattress cover. We remove all bedding and mattress cover all the way - no tag. We finally found the tag pressed under the mattress between the bottom of the mattress and frame. When you are elderly, this is a very difficult task. Now to register the bed frame. I'm a little worried about finding the serial number for our frame. It would be most helpful if you consider your elderly customers in the future. Maybe have the serial number printed on the receipt or place the tag in an easier location.

Bought the pro-adapt soft because we needed a soft bed. The bed we tried out in the store was sooo comfortable. Our new bed has yet to feel soft. We still toss and turn. Our old pillow top with memory foam topper was more comfortable than this bed. Unfortunately, even with the 90 day guarantee, there is not one softer. So we are stuck.