Dear LORI,<br /> <br />Thank you for your comment.<br /> <br />We certainly understand your disappointment with the quality of this Chromebook and the inconvenience this may have caused if you are experriencing a slow system performance and stability issues. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that it is a decent entry-level system that is perfect for running basic and light computing applications, without compromising system stability and performance. To resolve the performance issue, ensure this Chromebook has access to a stable and a high-speed internet service since it is a web-based computer. Poor and unstable internet connection will definitely cause system stability and performance issues. Also, by clearing browsing history and minimizing the number of opened browser tabs will help improve and maintain optimum system stability and performance. Additionally, ensure the unit is running with the most current OS update. <br /> <br />All ASUS products undergo intensive quality control testing and inspections, and are built to last, and are built to last. The buttons falling off is a random problem. <br />ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. <br /> <br />Should you need further assistance, please email me at cl-rodel&#64;asus.com and I will be more than glad to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /> <br />Thank you for choosing an ASUS product.<br /> <br />Regards,<br /> <br />Rodel<br />ASUS Customer Loyalty

Dear Snowgirl, We certainly understand the inconvenience this may have caused. To access Outlook from the Chromebook, you need to open a browser and log-in to www.outlook.com or install Outlook from the Google Play Store. Also, it can be set as your default email app in the Chrome Settings. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Lori, We regret to learn about the keyboard issues you're experiencing with the Chromebook and we apologize for any inconvenience this may have caused you. We would like to make your experience with us a better one. Please email us at customerloyalty@asus.com and include the case number "N2408029730-0002" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS. Best Regards,ChantaeASUS Customer Loyalty US Support