I purchased this yesterday and today laid out all the pieces as directed. In doing so, found one of the bottom posts was defective in that the threaded insert had been installed in the wrong end and the wheel insert was the incorrect thickness on the other end. We tried to figure out how to make it work if we skipped the double line on the 3 good posts, but they did not line up so the shelves would not be level. I called the number on the back of the instructions and was on hold for 20 minutes and then got auto disconnected. I then called my local store and explained the situation and asked if i could just bring back the defective piece and have someone open another box and give me a good post and return the package by adding the defective piece. She said no, I could bring the whole unit back for refund and purchase another one. She said I might try main Customer Service number for Sam's and so I called them. When I finally got through to a real person, they suggested I call the Members Mark Customer Service No. so I did that. A 30 minute hold until I got a real person. This CSR said they could order me the replacement part through the mfr but it would be 10 to 15 days. I remind you that I have methodically unpacked every component and it is strewn on my garage floor. The other option was to return the entire system and exchange for another unit. He gave me a reference no to do that. I told him I am 75 years old and I would have to load up the individual pieces, (the shelves are very heavy) and then would I have to unload when I got to my store and he said yes. This return system is totally unacceptable. A mfr should expedite shipping of a defective component and Sams should make that part of the Purchasing Agreement they have with a mfr. Rather than take a chance on exchanging a unit and finding another defective or missing component(s), I decided to pick up another unit, bring it home, open the box in the back of my car and get out the post to replace the defective one and then return that system, still in the original packaging, for a refund. At least while still in the box, I could take my neighbor, who would help me lift the 120lb box out of my suv onto a flat cart. I won't be buying anything requiring assembly from Sams again.

I bought two sets of these shelves from Sam's Club and I am very happy with them. I have purchased similar NSF rated shelf units from other suppliers several times in the past. Assembly method, quality and load capacity seem to be pretty much the same. The main benefit with the Member's Mark unit is that it comes with plastic shelf liners which make sliding boxes side-to-side on the shelves much easier. These liners would likely cost $25 to $50 if purchased separately, so having them including is a major plus which makes this purchase an excellent value!

I knew the packaging was poor so not surprised it was delayed at Ferderal Express. After a week and multiple calls, Ferderal Express repackaged and delivered. Unfortunately, missing a part. I e- mailed and they sent the part that did not fit. This unit is built 3 different countries as I found when they sent me the part. Ended up using as 2 short shelving units. Well built unit For the money but not worth the hassle.

We have several dozens of these units collected over a couple decades. We install four shelves on each rack and hang the extra shelves on "S" hooks between the units making 3-rack super-units. Then we store most equipment in Rubbermaid tubs. Everything is clean, neat and easily identified. These are the biggest bargain in the shelving business.

These are good shelves but almost every one arrived damaged. There is no protective packaging. The shelves are simply in a cardboard box and bang around during the trip which strips the finish and some were even bent. If you don't expect perfection these are good shelves. I've purshased about 10 of these. Maybe 1 or 2 arrived in good condition.

I bought two of these shelves in 2021. I decided to buy two more in 2022. The finish on this year's shelves isn't smooth like the last ones. I may not have noticed the difference if I hadn't already purchased these before. So the price has increased and the quality has gone down. However I do like that it comes with shelf liners, wheels and leveling feet. They seem to be very sturdy. Just the finish isn't as nice.

These high quality storage racks are fantastic for organizing your business or personal storage areas to make efficient use of space. I use them with bankers boxes in multiple layers against a wall as they are easy to pull away and look for stuff in back. I have some that are several years old and they show no signs of aging or corrosion.

I was worried about putting these shelves together as I am a 73 yo woman. I had a small issue when first putting them together, but the company customer service solved that for me. The box arrived in terrible shape and was all taped up during transit. I was concerned about possible damage or missing parts. However, everything was fine. Holds alot of my things in the garage and keeps things neat. I really like the special shelf liners too! Overall, another great Sam's purchase at a great price.

I almost passed on this because of the shoddy assembly done by store associates on the display model. After researching online and reading reviews, I decided to take a chance. It turns out this is exactly what I was looking for. I now have a movable rack for many of my hand tools.

This is the nicest and largest for the price that I've seen. I ordered one and was so pleased that I replaced another shelving unit I had with another one of these. These are taller and wider than any I had so the shelves hold so much more. The only thing I don't care for is the plastic pieces that cover the shelves. If you had cans or items that would fall through the wires then the plastic pieces would be good but every time I place something heavy on these, it pushes the plastic pieces out of the way.