My mattress and box spring was delivered 06-13-24. Serta sent a 5" box spring instead of a 9". The mattress is not level. You sink down on the side I am sleeping on, and it is firm on the other side. I am very surprised at my experience since the reviews are so good. I would like to have a representative from Serta to examine this mattress. Also, when I talked to customer service, they tell me to send pictures via email. I do not know how to do that.

Bought this mattress 3 months ago from Sam's. Easy delivery to our garage where we let it aired out of any smell. Placed it in the bed and it felt soft from the day one. Overnight, my hip was sunken and I woke with a back pain. Tried it for many nights, and it never got better. Assuming this might have been a lemon, but I am moving on to something different.

So i received my mattress set and with in 2weeks i finally set it up on my frame and my box spring has a hole in it , reached out to customer service to replace it ⁴ thats four times! and never got a reply Sam's place the blaim on serta mattress. Here is the reason why the store doesn't supply mattress anymore NO ACCOUNTABILITY AND POOR CUSTOMER SERVICE! Not buy online

We like the new mattress so far. We hope it lasts a good long time and retains its firmness. I do wish I would have ordered the firm mattress though. But this mattress isn’t too soft. I was just afraid the firm one would be too stiff, like laying on a board.

1. Plastic was ripped in corner causing mattress to be dirty and frayed in that corner and also allowing the penetration of outside odors. 2. Threads coming out of mattress. 3. Not white glove delivery. Drivers reeked of cigarette smoke smelling up my house and new mattress. Did not bother to where shoe coverings. I wish I would have had them leave it outside the smoke smell was so bad.

I have had the Delfino queen firm mattress for two weeks. I went from a 12-year-old Sleep Number to this. I am happy with the mattress. I wonder if I should have gotten the medium instead of firm, but it may have been too soft. The mattress works well with an adjustable base. I feel like I am sleeping better, and my spine is straighter. It was on sale so that was a plus. Delivery was good. I would recommend this mattress.

Grateful for the delivery process, I'm currently in a warranty claim process to get a refund. Was very nice and firm at first, was a comfortable sleep for about two months. The bed is sagging on my side and this happened fast for a $1,000 mattress. I've tried rotating the bed regularly and it doesn't make a difference. I have a slender body style and weigh 170 lbs. I feel disappointed because I really wanted to like this bed.

Great investment so far! Very comfortable, firm and plush !

Good so far. Seems good quality. Feels good to lay on. Woke up with no back pain after sleeping on pull out couch for 6mos.

Just wanted you to know that the type of mattress( medium morning slumber was not listed. I picked the Delino mattress top medium as substitute