Customer reviews for HBCU 12' x 12' Pagoda Tent Canopy, Assorted Teams

Customer reviews for HBCU 12' x 12' Pagoda Tent Canopy, Assorted Teams for

HBCU 12' x 12' Pagoda Tent Canopy, Assorted Teams

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4 out of 5 stars

stars28 ratings15 reviews

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Showing 11-15 of 15 reviews

Apr 3, 2023

CB1913

4 out of 5 stars review

Love the look...Quality needs improvement

I love my tent, but the connectors broke at 2nd use. For the price, the quality of the mechanical parts is lacking. However, the overall aesthetic is awesome! From the tent to the zero gravity chair to the blanket to the regular chair...my Howard gear is on point thanks to Sam's. But please at least sell replacement parts for large ticket items that clearly show a market. Thanks!

Helpful?

reply from Logo Brands

Hi CB1913! Thank you for taking the time to leave a review. Please email customerservice@logobrands.com with photos of the defect so our team can provide replacement parts under our guarantee.

Oct 25, 2022

Connie

1 out of 5 stars review

Horrible customer service contact me asap

I received 3 of these sent each one back the next day I received them 2 were used and bent and another had screws falling out. I am still waiting on my replacement. Why haven't I received it or if your not going to send it a refund?. I tried contacting the distributor directly, no answer or call back. Sams club needs to stop using them or address the issue of sending out used and broken stuff. This makes me want to stop shopping at all sams club companies. It's ridiculous. I should have received my replacement by now.

Helpful?

reply from Supplier Response

Hi Connie, please email customerservice@logobrands.com with details of which team was ordered, the damage on the product, as well as your Sam's Club order number so we can investigate this issue. Our business hours are M-F, 8am-5pm CST. We work hard to get back to every customer within 1 business day of receiving your request. Again, we are sorry that this product did not exceed your expectations. We look forward to getting you taken care of.

Jul 25, 2022

Tiffany

1 out of 5 stars review

Broke 1st use

Metal bar on top side & leg clip broke off the during 1st use.

Helpful?

reply from Supplier Response

We are sorry to hear about your experience and would like to make things right. Please reach out to customerservice@logobrands.com with details of your issue, photos of the defect, and your order number. Again, we are sorry that this product did not exceed your expectations and appreciate you taking the time to submit a review. We look forward to getting you taken care of.

Oct 30, 2022

kennel club

1 out of 5 stars review

looking for replacement parts

Ordered two of these for our Southern Illinois kennel club. Both broke a bar on first time to use. Could be fixed if I could find a replacement part.

Helpful?

reply from Supplier Response

Hello! Thank you for taking the time to leave a review. We are sorry to hear about your experience and would like to make things right. Please reach out to customerservice@logobrands.com with details of which team was ordered, the damage on the product, as well as your Sam's Club order number so we can investigate this issue. Again, we are sorry that this product did not exceed your expectations. We look forward to getting you taken care of.

Nov 6, 2024

Anonymous

5 out of 5 stars review

Beautiful Tent

Side panel doesnâ€™t appear to be large enough for actual tent. Prefer several options. Like the mascotâ€¦

Review from logobrands.com

Helpful?

reply from Customer Service-Logo Brands

Thank you for reaching out! We are happy to hear you like the style of the tent. I’m sorry to hear that the Tent Side Panel doesn’t seem to be the right fit for your tent. If you will please reach out to us as customerservice@logobrands.com, we will do our best to get this taken care for you. Thanks again for your feedback and we look forward to hearing from you.