Purchased this item without reading the reviews (not smart!) and after the faucet was installed, there were issues from the beginning. The look is fantastic but the faucet head was leaking and the water pressure was pitiful. I thought I was stuck with it and then I sent customer service an email, thinking I either wouldn't hear back to the response would be generic and unhelpful. To my complete surprise, I got a response within minutes and a replacement part was shipped immediately, free of charge! The part arrived the next day and all the problems were solved. The rep who helped me was responsive and helpful - couldn't ask for better service!!!

This faucet took our farmhouse sink to a whole new level! I love the range of motion, the ability to have stream or spray and the single handle makes operating a breeze. My contractor (the hubs) was impressed with the ease of installation and I still can't stop talking to anyone who will listen about how impressed I was with the packaging! Quality from start to finish. When it comes time to upgrade the bathroom fixtures this will be my one and only stop for shopping!

The faucet that came with the house we bought, the handle would smack the backsplash whenever you set it to hot water. I'm glad the hot setting is forward on this faucet. Also, it looks great and functions very well. The only the I wish was that the faucet reach was greater on the arm. I was hoping for at least a 12 inch reach so it's more centered on the sink itself versus being closer to the edge. So I ended up not using the arm and just letting it dangle freely. Otherwise, it is a fantastic product and I am very happy with the quality and price of it.

This faucet is solid, heavy, looks great in our kitchen and worth the money. Our only concern or fault with this faucet is the retractable hose. It doesn’t always retract when extended and it gets annoying. For an expensive item like this we expected it to function at 100%. Other than this we love it.

This faucet has been installed in my kitchen for 6 years and has worked perfectly. Unfortunately, something recently broke inside the sprayer so that it was stuck in 'spray' mode and I could not switch to 'stream'. I reached out to Vigo's customer service online and requested directions on how I could purchase a replacement spray head. They blew my mind by offering to send me a free replacement head. All I had to do was email them a copy of my receipt. I sent them a screenshot of my Overstock.com purchase and that day the replacement head was approved to be shipped. No one does this kind of service anymore so when you run into it, it is truly awesome! You have won a repeat customer!

Purchased by my husband as a gift for me from Wayfair.com, this is the best faucet I've ever owned & definitely recommend! Thick, durable construction, easy to install & expect it to last a lifetime. Easily pulls itself back into place, reaches all areas of large sink and is easy to turn on/off and adjust water temperature. I was not paid for this review & highly recommend!!

Contacted Customer Support about an issue with the Edison Pull Down Sprayer. The issue was resolved quickly and a replacement part was sent out by customer service. The replacement part was installed and the issue is resolved. Thanks to the Customer Service department for resolving this issue in a timely manner. Love my Kitchen Faucet.

I bought this faucet and after a couple of months we started to have issues with the spout. The button to switch from stream to spray was not working very well. I contacted Vigo regarding the issue. Vigo was great in addressing the issue and shipped out a replacement spout immediately. This was a great example of a company taking care of its customers. I was very happy with the service and how quickly they took care of my concerns. The faucet looks great too!

I had this faucet for just over 4 years and it's worked great and looks great as well! Only thing was the switch from spray to stream quit working about 6 months ago, contacted customer service and with a 4 year old faucet they are getting me a new sprayer!! Can't argue with that good of customer to go along with a great faucet!!! If you are in the market I highly recommend it!!!

We bought this faucet during our minor kitchen remodel and glad we did. Faucet works good and looks great. This also seems to be a well built unit and installs fairly easily. The one complaint on the install that you need be aware of is the hose for the water outlet can twist when tightening it. You'll need to hold the collar with a pair of pliers while tightening the fitting.