Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk.

The coax cable based cameras with the security system we installed when we built our house ten years ago were beginning to fail. We bought our old system at Sam’s. It was a Q-See system and Q-See has gone out of business. We wanted to replace the old cameras and DVR with a good camera and DVR system that would utilize our already installed coax cable. We also wanted to buy from a company that has a long and stable history. After doing a lot of research, we found the Defender DVR system we bought at Sam’s to be the best one for us. We got it at a sale price, and the price was fair when compared to other brand systems. The Defender system is so much better that our old Q-See system. There is no comparison. The DVR, cameras and software of the Defender system appear to be top-notch and the system was easy to install and set up. It is also easy to use. The Defender internet app (called Empower) that is included with the system is excellent. There is no initial or ongoing charge for the app, and with a DVR system all info is stored in the home, which is what we want. You do need to hardwire the DVR to your router with an Ethernet cable to be able to use the app. Wi-Fi capability is not available. There is a slight downside, but it doesn’t merit taking any stars off. Customer and technical support with Defender is through chat and email ONLY. You cannot actually speak with a person if you have an issue. I had a couple of questions when setting up the system. The chat and email people were friendly and answered my questions, albeit it may take a while for them to get back to you, and there were separate follow-up feedback requests regarding how the interaction went. We absolutely love the system, and we can recommend Defender without reservation.