Special Member Value included with your purchase:
- Delivery, basic installation and haul-away included
- 2-year manufacturer’s warranty
- Parts & accessories included
Appliance Delivery 1, Basic Installation 2, and Haul-Away 3 Information for Refrigerators, Washers, Electric Dryers, and Electric Ranges
The home delivery service includes basic installation to set up your new appliance, as well as haul-away of your old appliance. Parts and accessories required for basic installation are included. Member will receive a call, email, and/or text from a service representative to confirm appliance installation requirements and limitations. Before placing an order, please confirm that the contact information in Your Account is correct (address, email, phone) to ensure a smoother delivery process. Member must be at home during the scheduled delivery time frame.
1. Delivery: Delivery and Basic Installation are available in limited locations (not all zip codes covered) and only in the continental United States. Delivery is not available in Alaska, Hawaii, Puerto Rico and other U.S. territories or for APO or FPO addresses. Additional service fees for rescheduled delivery will apply if delivery is attempted and Member is not home or does not answer.
2. Basic Installation: The delivery and installation teams are NOT authorized to perform any modifications to your home, such as carpentry, plumbing, gas or electrical work. Basic Installation may be unavailable in some locations depending on local, state, or industry codes and standards. During your home delivery appointment, the delivery and/or installation team(s) will be able to determine if any additional work and/or permits are required that exceed the Basic Installation, customer will need to hire 3rd party installer to complete installation. Basic Installation covers standard installations as per the provided guidelines of covers standard connection to existing, up-to-code utilities (like plugging in an electric range or connecting a refrigerator’s water line). It also includes the haul-away of your old appliance. Complex installations, which may require additional time, materials, or specialized equipment, or home modifications are not included in the Basic Installation. Customers are responsible for hiring a third-party installer to complete such installations. 2 step installation - A second appointment may be required with a license installer in some municipalities that require licensed installers in order to complete installation of Dishwashers, Gas Range, Gas Dryers, and Over the Range Microwaves.
3. Haul-away: The delivery service includes haul away of your old appliance, provided it has been uninstalled prior to delivery. Complex deliveries, including dishwashers, gas ranges, gas dryers, and over the range microwaves, may require separate delivery and installation appointments. The delivery team will not uninstall or remove existing appliances. Haul away will be provided by a licensed installation contractor during the second appointment, not the delivery provider.
For your safety, the delivery team CANNOT:
- Remove their shoes. They will act with care to protect the home and merchandise
- Alter property to complete a delivery except for simple door removal
- Modify existing cabinets or HVAC equipment, including alterations such as cutting into existing cabinets, walls, counter tops, etc.
- Relocate or reconnect used appliances to home utilities.
- Convert gas or propane lines
- Lift or hoist appliances over objects or through windows to complete a delivery.
- Work with or touch exposed wires, rusted or corroded shut-off valves and copper valves
- Update home to local code. If the connection points are not up to date to local code, the customer will need to hire a licensed plumber or electrician to bring the home up to code.
- Uninstall or relocate built- in appliances. Will haul away only if uninstalled before delivery and if a haul-away service was purchased with delivery. NOTE: Built-in refrigerators cannot be hauled away.
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