West Bend 7QT Air Fryer With 13 One-Touch Presets

This is my first air fryer and I really like it a lot, but there are a few disappointments that go along with it... After only a few uses, the non-stick coating on the rack lost a big chip, down to the metal. As advised, I had gently washed it with warm soapy water and a sponge, never using metal utensils on it. I wrote to the manufacturer, West Bend, and after jumping through a few of their online hoops, received an email back saying, that "...since we do not have replacement parts for this model, it is best for you to reach out directly to Sam's Club. You may request for either a whole unit replacement or a refund. " I went to the Sam's site to see about replacement. I live 45 minutes away from the nearest Sam's Club, so the cost of gas there and back, my time, or the cost to send it back didn't seem practical to me. The rack is now riddled with missing chips of the non-stick coating and it has just been a month since I have had it. There seem to be affordable after-market racks I can buy online that may fit it, so that is what I will end up doing. Other than that, the air fryer works great. Disappointing that they sell something whose parts are so quickly obsolete! I just noticed it is now on sale for $10 less than I bought it for, so add on the cost of an aftermarket rack if you are thinking of purchasing.