Name: Member's Mark Palmero Chaise Lounge Set with Sunbrella Fabric, 3pc
Brand: Member's Mark
SKU: 17767413168
Availability: InStock
Rating: 3 (2 reviews)

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Member's Mark Palmero Chaise Lounge Set with Sunbrella Fabric, 3pc

Instructions

<summary><ul><li><strong>Complete Outdoor Set</strong>: This 3-piece set includes two chaise loungers, a convenient side table with a durable sintered stone top, and weather-resistant covers, comfortably seating two individuals.</li><li><strong>Robust Construction Materials</strong>: Crafted with rust-free aluminum alloy frames, this set is designed to withstand outdoor elements, ensuring lasting performance and maintained beauty.</li><li><strong>Customizable Reclining Comfort</strong>: Each chaise features adjustable reclining positions, allowing users to effortlessly find their ideal angle for ultimate relaxation, whether upright or fully reclined.</li><li><strong>Premium Sunbrella Fabric</strong>: Upholstered with Cast Silver, Sunbrella high-performance fabric, the chaises provide a soft touch and enhanced lounging experience.</li><li><strong>Ready to Enjoy</strong>: The set requires no assembly, allowing for immediate placement and enjoyment in your outdoor living space.</li></ul></summary>

<h3>Elegant Design for Relaxation</h3> <p>Transform your outdoor space with the Member's Mark Palmero 3pc Chaise Lounge Set. Designed for comfort and style, this set features soft Sunbrella fabric that enhances your lounging experience. Whether you're enjoying a quiet morning or a starlit evening, these chaises provide the perfect retreat.</p> <h3>Adjustable Reclining for Ultimate Comfort</h3> <p>Each chaise in this set is equipped with adjustable reclining positions, allowing you to find the ideal angle for relaxation. Whether you prefer to sit upright or recline fully, these chaises cater to your comfort needs effortlessly.</p> <h3>Durable and Weather-Resistant Construction</h3> <p>Crafted with rust-resistant aluminum alloy, the Member's Mark Palmero Chaise Lounge Set is built to withstand the elements while maintaining its beauty. This durable construction ensures long-lasting use, making it a reliable addition to your outdoor furniture collection.</p>

Brand

<ul>  <li>Set includes: 2 chaise loungers, a side table, and weather-resistant covers, seats 2</li>  <li>Rust-free aluminum frames and durable sintered stone top for lasting performance</li>  <li>Adjustable reclining positions to find the ideal angle for relaxation</li>  <li>Upholstered with Cast Silver, Sunbrella™ high-performance fabric</li>  <li>No assembly required</li> </ul> <p>Shop the <a href="https://www.samsclub.com/browse/members-mark-palmero-collection/16490266" target="_blank"><strong>Palmero Collection</strong></a></p>

Specifications

<ul>
<li>Set includes: 2 chaise loungers, a side table, and weather-resistant covers, seats 2</li>
<li>Rust-free aluminum frames and durable sintered stone top for lasting performance</li>
<li>Adjustable reclining positions to find the ideal angle for relaxation</li>
<li>Upholstered with Cast Silver, Sunbrella™ high-performance fabric</li>
<li>No assembly required</li>
</ul>
<p>Shop the <a href="https://www.samsclub.com/browse/members-mark-palmero-collection/16490266" target="_blank"><strong>Palmero Collection</strong></a></p>

I bought three sets of these.  On one of the side tables, one of the little footpads that level the table was missing (pre-installed, not an included part).  That would seem to be an easy fix and they give you a number to call for missing parts.  I called the supplier and they say they cannot help me without the confirmation email and jumping through other hoops.  I have the order number, I have the receipt, but I did not save a confirmation email from a month ago.  I'm out of luck, must have that email.  It does not matter that this is a less than $1 part for a $5,000 purchase, you are missing an email.

I called Sam's Club to get help.  I wait on hold while the rep calls the supplier, but when she comes back, she has a technical issue and cannot hear me.  Again, seems easy, she confirmed my call back number at the beginning of the call.  Does she simply call back?  No, the last thing she says is "if you can hear me, you can call back in".  So, now I get to make a 3rd call about a $1 part and talk to a new person.  Why did you confirm my call back number.

Beyond terrible customer service, the furniture covers are also mislabeled.  The table cover says "Chaise Lounge Back" and the chaise cover says "Side Table".  There isn't even a basic quality control to check a label.  I do not expect the products to hold up, if there is such a lack of quality control.

Supplier won't resolve a quality issue

Member's Mark Palmero Chaise Lounge Set with Sunbrella Fabric, 3pc

Freight shipping

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