Firestone Destination LE3 - 255/60R19 109H Tire

The OEM tires (Firestone LE2) on my Ridgeline were at just below 4/32" and we were taking a 1,000 mile trip; I always change tires when the tread depth hits that measurement, so I stopped in at the Firestone company store in Dover Delaware. I am very particular about who mounts and balances tires on my vehicle, having seen the effects of improper tools and techniques. I was greeted by TJ who quickly and professionally put together a quote. I scheduled an appointment for three days from then and left. On the way back from Philly the day of the appointment there was a serious accident and a 45 minute delay. I called TJ to say I would not be able to make the appointment time and to reschedule; he asked me when I would be there and then said "we will get the tires installed,see you then!" Sure enough, I got there, dropped the truck off, went and had lunch, and then came back earlier than the 1 1/2 hours I assumed it would take--there was my truck with 4 new tires! We were able to get on our way in time! The LE3 tires are quieter than the LE2 tires they replaced, handle great in the dry and wet, and are quiet. Many thanks to TJ (and Cody) for a great customer service experience!