Everlast Spas Indulgence 7-Person 100-Jet Acrylic Spa, Choose Seating

We are probably just like you. We looked at several Spa retail locations and found we would pay $10,000 to $14,000 to get the Spa of our dreams OR we could pay about half that at Sam’s Club or Costco. Of course the chance we took was getting a problem spa with lots of issues. We thoroughly researched both stores and found that their top of the line spas come from the same parent company. We went through their website and read all the reviews. We really liked the Everlast Indulgence Spa so on November 10th we placed the order. Our receipt said it would be delivered between November 19th and November 19th. Sam’s charged our credit card with the total amount but then withdrew the charge. On November 17th I called Sam’s Club to find out the status of the order. They told me it wouldn’t be delivered on November 19th, but the order was still valid and I should hear something soon. On November 21 I received an automated call from Strong Spas telling me the Spa had been built and was ready to ship. They explained that the trucking company would contact me to schedule the delivery time. They told me how to inspect the spa upon arrival before I accepted it. I was also given the option of cancelling the order. Two days later our credit card was charged the full amount. On November 29th I received a call from the trucking company letting me know when it would be delivered and checking with me if that would work. It was scheduled for the following Wednesday December 4th. I was given a three hour window because the truck would be coming from San Antonio through Austin to where I lived. They were very nice and he told me that they wouldn’t just drop it off on the street, they would move it up next to my garage or to a convenient location. They just had pallet jacks so they could not move it to the back. On the day of delivery they arrived at 11:20 (the window was 11:00-2:00). The two delivery guys were very careful. They put it up next to our garage. They let us inspect everything. It was up on its side completely wrapped in white plastic. Had there been any punctures or damage, it would have shown. We hired a spa mover ($325) to move it to our back yard over grass and through a 42” gate. They positioned it exactly where we wanted it. The next day my husband wired in the electrical, drained the anti-freeze from it and filled it. By 6:00 pm it was up to temperature and we were soaking in it. It is very well constructed and insulated. The interior finish is very nice (Tuscan Sun). The variety of jets make it fun to move around. The exterior looks really nice, certainly better than wood would look. The lighting system sets a nice mood. There are plenty of adjustments for anything and everything. The cover is well made and matched the siding very well. I haven’t tried the blue tooth yet. We have had no leaks or issues what so ever. It is next to our bedroom and we barely hear when it cycles on. It doesn’t disturb our sleep at all. My husband did add some internal reinforcement so we could put a nice cover lift on it. We are very pleased. For less than $7000 we have a spa that would be comparable at $12 to $14,000. I hope this explanation of the timeline lets you know what to expect. That was the only negative... not really knowing how the sale would progress.