*Available in most states. For full details, see the Legal Plan Contract and Advantage Terms of Service.
** Discount applies to one product per order, but there is no limit to the number of orders each customer may place under this promotion. The discount will be applied automatically at checkout to customer's initial product selection. Excludes third party products and fees and bundled packages. For eligible subscription products, discount applies to the first term of the subscription only; does not apply to renewal terms. Must be a current Sam's Club member to be eligible.
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The LegalZoom Satisfaction Guarantee
In addition to certain guarantees provided by law, LegalZoom guarantees your satisfaction with LegalZoom's services and support. Because LegalZoom was created by experienced attorneys, LegalZoom strives to be the best legal document service on the web. If you are not satisfied with LegalZoom's services, please contact them immediately and LegalZoom will correct the situation, provide a refund or offer credit that can be used for future LegalZoom orders.
1. If you're not satisfied, simply call LegalZoom toll-free at (800) 773-0888 during LegalZoom's normal business hours. All requests made under this guarantee must be made within 60 days of purchase. LegalZoom will process your request within 5 business days after they have received all of the documents and materials sent to you. Unfortunately, LegalZoom can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. LegalZoom also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with LegalZoom's legal plans or attorney-assisted products.
2. If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your LegalZoom account. Any payments made directly by you to attorneys affiliated with LegalZoom's legal plans or attorney-assisted products are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, LegalZoom will mail a check for the applicable amount to your billing address.
3. Please note that LegalZoom cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of LegalZoom's service. In some cases, a government backlog can lead to long delays before your process is complete. Similarly, LegalZoom does not guarantee the results or outcomes of the services rendered by LegalZoom's legal plan attorneys or attorney-assisted products. Problems like these are beyond LegalZoom's control and are not covered by this guarantee.
4. Since LegalZoom is dedicating time and effort to your legal document preparation, LegalZoom's guarantee only covers satisfaction issues caused by LegalZoom - not changes to your situation or your state of mind.