How It Works
1
Scan
items as you shop.
2
Pay
directly from the app.
3
Show
your e-receipt on your way out.
Member Reviews
"This app is a real game changer and ridiculously easy to use."
tom.graber "I love this app!!! I scan everything without any issues and out the door I go."
Peopless190 "This app makes shopping at Sam's a complete pleasure!"
Jaxny2 Frequently Asked Questions
How does Scan & Go work?
- Download the Scan & Go app and open it when you're inside the club.
- Get what you need and scan each barcode as you add items to your cart.
- No barcode? Quickly look up items with the "Find an Item" feature.
- See the running total of items in your cart as you shop.
- Check out and pay in the app when you're done shopping.
- Show your e-receipt to the greeter when you're ready to go.
Where is Scan & Go available?
Scan & Go is available in all U.S. clubs!
Is this a free service? Can anyone use it?
Scan & Go is free to all Sam's Club members, regardless of membership type.
Are there any items not available for purchase through Scan & Go?
Alcohol, tobacco, jewelry, pharmacy prescriptions and gift cards.
Will my payment information be saved?
Payment information will be saved upon your first transaction.
Can I delete items that I've already scanned?
You can delete or remove any item from your Scan & Go cart.
See More
Is Scan & Go part of the Sam's Club app?
Scan & Go is separate from the existing Sam's Club app and can be downloaded free from the Apple App Store.
Does Scan & Go work on iPhone and Android devices?
Scan & Go is available on iPhone and Android devices.
What is Sam's Club doing to deter theft with Scan & Go?
We'll still use our traditional process of having associates cross-reference receipts with items in the cart. Upon checkout, you'll see your e-receipt in the Scan & Go app. Present it to the greeter on your way out.
What are the additional benefits of using Scan & Go?
You can track your spending and Instant Savings as you shop to help better manage your budget. All of your receipts are captured on one convenient screen. In addition, the app offers privacy when buying personal items.
How do I make a return?
Pull up your e-receipt in the app (found in the dropdown menu) and present it to the membership desk. An associate will perform the normal return process with your e-receipt.
When will the 3% back promotion run?
This promotion will run from September 5, 2017 until January 31st , 2018 in all Sam's Clubs [where Scan & Go is accepted].
Who is eligible for the 3% back promotion?
Any Member that uses their Sam's Club Consumer credit card (Sam's Club Personal Credit and Sam's Club Mastercard) to make purchases in the Scan & Go App between Sept 5th and January 31st, 2018.
Are business credit accounts eligible for the 3% cash back?
No. Only Sam's Club Consumer credit accounts are eligible.
Will existing Sam's Club Consumer credit accounts be eligible for the 3% back?
Yes, all Sam's Club Consumer credit accounts are eligible for the 3% back.
How many times will the members earn 3% back on their Scan & Go purchases?
Members will be eligible for 3% back on every in-club purchase made with their Sam's Club Consumer credit account in the Scan & Go App between Sept 5th and January 31st, 2018.
Do members need to have a SamsClub.com account to use Scan & Go?
Yes, members will have to download the Scan & Go app and sign in with their SamsClub.com account to use the app. The samsclub.com account username and password can be created in the Scan & Go app registration process.
When will the member receive their 3% back?
Members billing statement will show their 3% back within 1 -2 statement cycles
Whom do I contact if I have any questions?
Members may call customer service at 1-866-220-0254 for more details
* To qualify for this offer you must make qualifying Scan and Go purchase(s) using your Sam's Club Consumer credit card in Sam's Club. For Sam's Club Mastercard accounts, 3% will be added to your Cash Back balance (1% from other category and 2% in Bonus category). For Sam's Club Mastercard accounts on the Up to 1%, or Up to 2% Rewards program, the 3% will be added to your Cash Back amount in the bonus category. For Sam's Club Credit Card accounts, the 3% will be paid as a statement credit in 1-2 billing cycles after the qualifying purchase(s) are made. For newly opened Sam's Club credit card accounts, you will need to wait until you receive your Sam's Club credit card in the mail before you can load your account to Scan and Go. Offer valid in Clubs where Scan & Go is available. Offer not valid on the Sam's Club Business Mastercard, Sam's Club Business Credit or Direct Accounts. Subject to credit approval.
