30-day limited replacement guarantee for purchased items that have defects in materials or workmanship or that were damaged during shipping. To receive replacement for a defective or damaged item, customer must retain all original packaging materials and within not more than 30 days of purchase send an email to eframe@eframe.com providing the following information: (1) written notice and a description of the defect or damage, (2) the item number of the purchased item, (3) an attached copy of the purchase receipt and (4) an attached photograph of the item clearly showing the claimed defect or damage. eFrame.com customer service will reply to such email within 3 business days with an evaluation and, as applicable, further instructions.  NOTE: This Warranty is strictly limited only to replacement of the defective or damaged item; this Warranty does not apply to misuse, abuse, neglect, mishandling or accidental damage of the purchased item by the customer, a third party or any event occurring after the item has been delivered to customer.  Sam's Club, eFrame.com and any of their employees and affiliates shall not be liable for any incidental or consequential damage or injury arising from defects in or customer's use or handling of the purchased item