We're disappointed to hear you're unhappy with our Dawn Platinum Refreshing Rain, as your comfort is important to us. Please know our products go through strict quality checks to ensure washing dishes is successful, so we've shared your experience with our Safety Team. It's helpful to know that if the soap isn't completely rinsed off or if the dishes have become porous, it is possible. If certain items always pick up a flavor, they're probably worn to the point of being porous and should be washed by hand. Our Dawn Free & Clear has the lightest scents and may be the best option for you. So we can learn more about the bottle of Dawn that's not meeting your expectations, please call us at (800) 725-3296.

We're sorry to hear the Refreshing Rain scent isn't for you, Allison, and assure you that we're letting our team know your feedback. We'd like to help find a Dawn product that works better for you. When you have a chance please get in touch with us at (800) 725-3296.

Your loyalty means the world to us, so we're sad as well to read about your recent experience with Dawn Platinum in the Refreshing Rain scent. If you wouldn't mind calling us at (800) 725-3296, we'd like to gather a little more information for our Quality Team and help make this right for you!

We appreciate you taking the time to share your feedback with us. Our products go through many quality checks to ensure they provide a great clean, and we do extensive research to make sure we're creating scents that we hope you'll love, so we're sorry to hear that you're unhappy with the scent of your Dawn Platinum, and please know that we value your input greatly. Consumer comments are vital in helping us improve our products and ensuring that we deliver the best possible experience to our consumers, so your satisfaction means a lot to us, and we hope you'll give Dawn another try. We have a variety of scents if the one you have no longer meets your needs, including an unscented version called Dawn Free and Clear, Unscented. We'd love to help you find the right product for you and assist further with this; please give us a call at (800) 725-3296, any time from 9:00AM-6:00PM EST Monday-Friday.

We're very sorry to learn of your experience with Dawn Platinum Refreshing Rain Dishwashing Liquid. Please know, your safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We hope your headache has subsided and we recommend discontinuing use of this dish soap to avoid any further reactions. All this being said, we're not sure what new scent you're referring to since the formula of Dawn Platinum Refreshing Rain hasn’t changed since June, 2022. We did however update the name of the scent, dropping the “re”, so it’s now just “Dawn Platinum Fresh Rain”. In regard to the scent lingering, we wouldn't expect this to be your experience either, however, if the soap isn't completely rinsed off, or if the dishes have become porous, it is possible. If certain items always pick up a flavor, they're probably worn to the point of being porous and should be washed by hand. It might help to know that cast iron and plastic items can absorb flavors. To remove the scent/taste, please soak the dishes in hot water with some distilled white vinegar added. We'd love to hear more about your experience in order to make a complete report to our Safety Team, and to help you further. Please hang on to the product and give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.

Thanks for your feedback. We're sorry to learn the scent is so unpleasant for you. Please know our products get quality-tested multiple times, and we always strive to create scents we think our consumers will love. So that we can gather more information on your Dawn Platinum product to share with our Quality Assurance Team and also to help you out, please give us a call at (800) 725-3296.

Thank you for sharing you're a fan of the original fragrance of Dawn Ultra. We're sorry to learn Dawn Platinum with Refreshing Rain doesn't have the scent you enjoy. We always want you to be satisfied, and we're sorry to learn you're not. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. If you'd like further assistance with this purchase, we hope you'll reach out to us via phone any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.