We're sorry a loyal Dawn fan like you had this experience, and we hope you're feeling better. Safety is at the heart of all we do, and we can assure you that all our products are thoroughly evaluated to be safe when used as directed. As well, a lot of thought goes into creating features that we think you'll enjoy. However, we do understand that preferences can vary, and we'll be passing this feedback along. We'd also like to gather some more details for our Safety Team. When you have a moment, please give us a call at (800) 725-3296.

We're sorry to hear that you're not a fan of the scent. While we did recently change the name of the scent from Refreshing Rain to Fresh Rain, no changes were made to the scent itself. We do have a variety of Dawn versions available if you'd like to try out a different scent. We'll be sure to share your feedback with the rest of our team, and you're always welcome to give us a call at (800) 725-3296 if there's anything more we can help you with.

We are sorry you are not enjoying this scent anymore, Amy. We did have a formula upgrade with a slight increase in perfume, but we wouldn't expect this to result from it. You can be assured we are sharing your feedback with the rest of our Team. We would be happy to speak with you about any other questions or suggestions; please call us at (800) 725-3296 Monday through Friday, from 9 AM to 6 PM EST.

Thank you for sharing your experience with your recently purchased bottle of Dawn dish soap.. Please be assured that we thoroughly test all of our ingredients for safety before we use them in a product, so what you’re sharing with us isn’t what we expect. Safety is our top priority and based on what you shared we do recommend discontinuing use of this Dawn. Please, put the remaining product in a safe spot, in case we need you to return it to us. Then, give us a call for further assistance, so we can check in on you, and make a complete report to our Safety Team. Please hang on to the product and give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.

Your loyalty means the world to us, so we're sad as well to read about your recent experience with Dawn Platinum in the Refreshing Rain scent. If you wouldn't mind calling us at (800) 725-3296, we'd like to gather a little more information for our Quality Team and help make this right for you!