Your safety is out top priority, and we're very sorry your recently purchased bottle of Dawn Platinum Dishwashing Soap with Vibrant Fresh scent isn't working out for you. Because our Safety Team works very hard to make sure all of our consumers get the best products possible, ensuring every ingredient and final product meets our safety standards, we never expect consumers to experience what you've shared. Please, stop using this dish soap so you'll stay safe; put the remaining product in a safe spot where it won't be used or thrown away. Then, call us for more help with this purchase. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

Thank you for your feedback!

We're sorry you aren't happy with the recent change in Original Scent after many years of loyalty, Sheri. We know this transition and its potential impact on your experience with our product. We acknowledge that this is the first scent change for Dawn Original in over 10 years, and we apologize for any inconvenience or dissatisfaction this may have caused. Please rest assured that we value your feedback greatly and have already relayed it to our Research and Development team. Your input is vital in helping us improve our products and ensure we deliver our customers the best possible experience. Your feedback will be instrumental in guiding the Dawn Team as they continue to work on future innovations. We'd be happy to answer any questions or gather additional feedback. Please call us at (800) 725-3296 from 9 AM to 6 PM EST, Monday through Friday.

We're sorry to hear this, and we hope that you and everyone in your household is feeling better. We can assure you that Dawn has been thoroughly evaluated to be safe when used as directed. As well, we put a lot of thought into creating features that we think you'll like. We'll be sure to share your feedback with our team, and we do recommend discontinuing use of this Dawn version, if you haven't already. We'd like to learn more about your experience and gather some details for our Safety Team, so please give us a call at (800) 725-3296 when you can.

We're sorry to hear that this was your experience, and we hope that you're feeling better. We can assure you that Dawn has been thoroughly evaluated to be safe when used as directed. We also put a lot of thought into creating features that we think you'll like, though we do understand that preferences can vary from person to person. As well, we have quality checks in place to ensure that you can use them with ease and we wouldn't expect any sort of residue or scent to be left behind. We suggest making sure that you don't soak porous items, and instead wash them immediately and rinse thoroughly. We'll be sure to share your comments with our team, and we do recommend that you discontinue use of this product. So that we can learn more and gather additional details for our Safety and Quality Teams, please give us a call at (800) 725-3296 when you can.

We're sorry to learn your recently purchased bottle of Dawn Platinum Dishwashing Liquid, with Fresh Rain Scent, didn't meet your expectations. However, we're thinking you may be referring to our Dawn Ultra with Original scent, as its updated fragrance is advertised as a "clean" scent. Fresh Rain hasn't changed its fragrance since 2022. Recently, the name did change from "Refreshing Rain" to "Fresh Rain", but that's it. That being said, you've mentioned that the scent isn't comfortable for you, and your safety is our top priority. Although our Safety Team works very hard to only create products that you can safely use, it's possible you have a particular sensitivity, and we ask you to stop using this bottle. Give us a call for more help with this. We have other products we can suggest for you, that'll deliver the performance you're missing and the results you expect. Give us a call any Monday to Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

We thank you for sharing your feedback on our recent change to Dawn Ultra Original. We know this is the first change in over 10 years, and that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent. Please rest assured that we value your feedback greatly, and we will relay it to our Research and Development team. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.