Thank you for sharing your experience with your recently purchased bottle of Dawn dish soap. Please be assured that we thoroughly test all of our ingredients for safety before we use them in a product, so what you’re sharing with us isn’t what we expect. Safety is our top priority and based on what you shared we do recommend discontinuing use of this Dawn. Please, put the remaining product in a safe spot, in case we need you to return it to us. Then, give us a call for further assistance, so we can check in on you, and make a complete report to our Safety Team. Please hang on to the product and give us a call at (800) 725-3296, Monday-Friday, from 9 AM - 6 PM EST.

Your long-time loyalty means a lot to us, and we're very sorry for your disappointment with the Dawn Original Dishwashing Liquid scent change. This is the first scent change for Dawn Original in over 10 years, but please be assured that we value your feedback greatly and are sharing it with the rest of our Dawn Team. Consumer feedback is vital in helping us improve our products and ensuring that we deliver the best possible experience to our consumers; it’s also instrumental in guiding the Dawn Team as they continue to work on future innovations. We'd like to learn more about your experience, try to make things right, and tell you more about our Dawn Free & Clear version that offers our lightest scent. Please give us a call at (800) 725-3296 so we can help you best.

Thank you for taking the time to share your feedback with us! Dawn products undergo thorough testing to ensure they're always safe for use as directed, and we do extensive research when we design our scents to be able to meet the needs/preferences of our consumers, so we're sorry to hear that you're unhappy with the scent of your Dawn Platinum, and that it gives you a headache, as this is very unexpected and not the experience we want you to have when using our products. If you're concerned with how the product is affecting you and haven't discontinued use, please do so moving forward. Your satisfaction is important to us, and we'd like to learn more, so that we can offer you further assistance with this. Please hold on to your Dawn, if possible, and give us a call at (800) 725-3296, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!