This thing was great for a few months, but like a ton of others, mine stopped working consistently after a year (just after the warranty expired) and now completely stopped working about 18 months in. Avoid this ice maker. Don't just take my word for it, do a quick Reddit search and see what I mean. If i had a Time Machine, the third thing I'd do is March this broken down piece of junk into First Build and find the lead engineer responsible for this atrocity. I'd like him or her to walk me through each piece from the condenser coils that seem to maintain surface of the sun temps, to the dissipator wings behind the fan that appear to have melted, right down to the silly water tank that doesn't seem to ever empty because it can't get any air. I'd want to know what was going on the day they signed off on this design. Was it Thunder Day? Did the engineers have somewhere important they'd rather be? Guess we will never know. Stay away from this appliance unless you want to dedicate days to trying to fix this thing, inevitably ending in disappointment, regret, and one of the worlds largest paperweights. Buyer beware? No, buyer run like your rear end is on fire.

Out of the box the machine is great. Looks good in the kitchen and makes amazing ice. Very easy to set up connect WiFi and program a schedule using the app. Unfortunately, we are currently on our THIRD machine in about 5 years (we had the original opal initially and we were able to upgrade it under warranty from retailer when it died) and all have had the same issue. They get progressively noisier then suddenly start making horrible squealing sounds then eventually stop working. Quality is a major issue. Especially at this price point. We only ever use RO water, it was descaled on a fairly regular and was put through a full cleaning at least 4 times since being purchased in June 2023. Still - it started squealing and stopped making ice.

[This review was collected as part of a promotion.] The product works great and produces lots of ice in a short amount of time, however it must be kept clean and descaling often. I am having a problem with the internal float device determining if there's any water in it. We ran several cleaning cycles and let it sit for 18 hours, and this seems to have fixed the issue.

[This review was collected as part of a promotion.] I have had this in the box and finally decided to hook it up. I love this type of ice but this machine makes this horribly loud squealing noise randomly. It awful!!! I plan to call the company to see what can be done.

[This review was collected as part of a promotion.] If you love nugget ice, this machine is a dream. The GE Profile Opal 2.0 delivers perfect, soft, chewable nugget ice every single time. It looks sleek, feels well-built, and runs way quieter and smoother than I expected. The side tank is super convenient, the ice production is fast, and it keeps up easily with a busy household. From cold drinks to smoothies to daily water, this elevated everything. Easily one of my favorite appliances. Highly recommend without hesitation.

It's lovely. When it works. I owned this beauty of a machine for a week before the trouble started. “ADD WATER” appeared when the ice maker had plenty of water. Sometimes I could reset the message and restart the ice-making stage by opening and closing the ice bin, power cycling the machine using the power button or unplugging it and plugging it back in, running a cleaning cycle, and cleaning the sensors. it was inconsistent on what would make it work again. It even turned off (shown on the app and ice was melting) but all indicator lights on the front unit remained lit. I want to say more but apparently reviews are moderated and some comments are not allowed. Purchased 1-27-2021.

We love the product but I feel that the cleaning process is a little intense. I would be better if the reserve tank was clear to see if anything was built up. The cleaning button feature isn't that great. Make a machine that handles the abuse from hard water

We loved having this machine. Even using filtered water I think it requires cleaning a little too often. Regardless, I have cleaned the machine approximately once every seven to eight days as it would stop making sufficient amounts of ice and spend most of the time defrosting. The biggest problem I have had is the consistent "Add Water" error. Sometimes I would get lucky and a cleaning cycle would clear the issue. Other times it was extremely difficult to get it to work. Now, 1 year and 12 days after purchase it has stopped completely and will not make ice or clear the "Add Water". As much as we loved it I would not recommend the purchase of this item.

Upon set up , and after cleaning per instructions, the machine went through the “making ice” mode and then to defrost without making any ice at all. Customer service is of little help and definitely not customer friendly. I had expected so much more. instructions state ice to be made with in 25-30 minutes. 6 hours and counting zero ice. But the defrost cycle works well .

We bought one just over 2 years ago… it lasted one year… he replaced it with a refurbished unit… that has been going out the last few weeks and is now barley making ice… for the price of these things I'd hope it would last much much longer… never again and I'd suggest you don't get one