The bed arrived, but was missing the items shown in the online video. No knife to open the plastic, no paperwork or manual, and less importantly, no sample of the purple material. After several tries to get through to customer support (several days - see my review of the frame), I was literally told if I used a regular knife to open the bed it might void the warranty! I was told they would send me the knife, manual, etc. Never happened. Great marketing. Terrible performance.

This is an amazing mattress. It is soft in all the right places, yet somehow firm?? I do not understand how it does that, but it is truly amazing. I read in a review before purchasing "I used to look forward to sleeping in hotels because it meant a comfy bed. But now all I can think about is getting back into my purple mattress." And they could not be more correct. We will go on vacations and count down the days until we are home in our bed. You will have the best nights sleep every single night. Since having this mattress, I have not woken up once with a tweaked neck or back. It is so nice to finally stop blaming your mattress for a terrible nights sleep and start blaming other things, like work :). I highly recommend making the switch!

We've had our Purple mattress for about two years and every night when I lay down I think - why did I even get out of bed this morning? It is SO perfectly comfortable, it amazes me every time I lay on it. I never wake up sweaty, any position I'm in is comfortable and I seriously love the peace of mind knowing it's not going to start sagging or giving out on the edges. We also got the Purple sheets and the first-gen Purple pillow, and the combination of these three things have made me reluctant to travel because I don't want to sleep on anything but them. I do travel with my 10 pound Purple Pillow every time I spend the night somewhere, it's that good. I could not imagine a better mattress than my Purple.

I've had the purple mattress now going on two years and i have to say that it has been one of my favorite purchases I have ever made. Not just because it is a comfortable mattress, but because of the ease of ordering, receiving and setting up. I despise going to the mattress store and laying on a thousand mattresses until i find that one that feels right but when i take it home it feels terrible. I wanted a reasonably priced foam mattress and this fits both bills. At first it feels soft, but i can assure you this has a firm feel but it will really depend on your weight. Heavier individuals will feel the firmness because you will take advantage of the foam, while my wife who is significantly lighter than myself says it feels soft, which is what she likes. Lighter people tend to float on the mattress giving it that airy feel. I personally like a firmer feel which is what i get. Now my review is over the overall experience which was positive which includes a reasonable price for a foam mattress that i have never felt or seen and willing to take the chance that it is good. Because Purple saves money from having storefronts and sales employees, I expect that savings to be passed on in a reasonably priced mattress. I highly recommend you try it and I believe you will also have a positive overall experience and save some money. This prices are reasonable enough for me to change out my mattresses more often.

I am 53 years old, 128 pounds, and have had chronic back pain from past injuries for fifteen years, and recent hip pain (I assume from arthritis) for over a year that worsens at bedtime. Although my mattress was only two years old, the price being so reasonable, I thought I'd try a Purple Original. I am so glad I did. The hip pain that kept me up four nights out of seven, has not bothered me once in over a week of sleeping on it. My insomnia bothers me less when I just think of how comfortable I am. I only hope it doesn't sag as other mattresses tend to do. Please Purple don't stop making the original. I will replace it every year if necessary to remain this pain free.

I was skeptical about the pillow, but wow, it's great! I'm a side sleeper and used to have to double my old memory foam pillow under my neck. I do NOTHING with the Purple pillow, it fits perfectly and cradles my head like a dream, literally! The mattress feels amazing and does not get as hot as my old memory foam pillow-top mattress. It gets warm with body heat, but not as hot as I was used to with memory foam. I highly recommend the Purple family of products. Get the sheets! So smooth! I also just ordered the metal flat frame and looking forward to that as well.

It is without a doubt the most comfortable and coolest mattress I've ever had. I still get hot and I still need a fan blowing on me while sleeping on it but I don't think it's the mattress' fault because I'm a naturally warm-bodied person and I don't get as hot nor as quickly with this mattress as I did with my old mattress. The purple mattress allows for ventilation while my old mattress didn't allow for any.

This Mattress was purchased to replace a 10+ year old inner spring which had started to leave my husband and I both tossing and turning all night and then waking up with aches and pains. I did a lot of research on the variety of different options available and decided to give Purple a shot despite how non-traditional it felt to order a mattress online, site unseen! I have really only ever had Inner-springs, my husband has slept on traditional memory foam before but hated it because it sleeps too hot and it sinks you into is so deeply that moving and getting out can be challenging. Delivery was prompt and painless. We got it set up and slept on it for a month before deciding that ultimately it was not a fit for us. Surprisingly we found that a 5-6 hour sleep duration was the limit before the pains were noticeable.(who only wants 5 ours of sleep a night!?) A full 8 hours meant waking up with terrible low back pain that no amount of stretching and walking-it-off seemed to remedy. My husband is a flat sleeper(belly and back) and I am a side-sleeper- and while we did find that this mattress fixed the neck/shoulder pains we had in our old mattress, the constant back pain was really intolerable. My husband and I both prefer a firm mattress and neither of us felt that this provided enough support for our large frames. One of the main selling points of the purchase for us was the refund policy(nothing to lose!)- in the end, while we are disappointed that the mattress did not work for us, we have only good things to say about the refund process. The refund department was quick to respond to my request and of the options they gave us we decided to donate the mattress locally to a women's organization. I had confirmation of my donation and refund within 24 hours of sending in the donation info(they verify it with the receiving party) and our full refund was processed by the bank within a few days. It was quite painless to take the appropriate steps to get our refund, and it felt good to donate it to a local charity who can make far better use of it than we could.

I love my Purple Mattress! I no longer wake up with pressure soreness in my hips and shoulders. My back doesn't hurt anymore and I sleep great. I don't think I turn over but maybe twice a night where before I was tossing and turning all night, sometimes never falling asleep. Highly recommend the Purple Mattress!

Overall I'm super happy, the mattress and the pillows are great. It's weird to me that the bed is soft and squishy and comfy, but supportive. Stiffness in the morning is reduced. The only thing I don't like is the sheets. They're too stretchy and shifty for my liking, but since they're a good quality, and the only issue is my personal preference, I don't feel like that should take away stars. Just be aware, if you like your sheets tight on the bed, no bunching AT ALL at your feet, skip the sheets and just get the mattress and pillows. Oh, the mattress protector is good too, no complaints.