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Customer reviews for Purple Foam Medium Mattress for
Purple Foam Medium Mattress

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Jun 15, 2019
Johnna
1 out of 5 stars review

Verified Purchase

A year and a half later....

I bought this mattress in February of 2018. I liked it at first. A year and a half later....I hate it. It has a very nice lump in the middle and definitely sags in places. My husband is constantly complaining of a sore back every morning. I was really upset by how badly the mattress has sagged and lumped. We have tried two different toppers to try to help, but nothing works. When I bought this mattress I thought I wouldn't need another one for many years. Unfortunately, we are saving up for something better. Until then, we will wake up in pain and regret the day we decided to purchase this mattress!

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Aug 20, 2019
Amanda S
1 out of 5 stars review

Verified Purchase

Original Purple mattress is worse than a futon mattress

I got the purple 3. It's super squishy on top but seems supportive enough underneath. I like it. It feels luxurious. Definitely not cooler than a regular mattress. Still a sweaty sleep. The original purple mattress is THE worst mattress I've ever been on. You sit on it & your booty hits the bed frame below. It's awful. I actually felt kind of guilty donating it BRAND NEW to a furniture bank

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Apr 26, 2020
Felicia W
4 out of 5 stars review

Verified Purchase

Unusual

I have noticed the first night I was miserable because it was so hard. Any night after that I slept all night for 4 days and then I slept on the couch for 2 days. I went back to the bed on the 3rd and I was miserable again because it was so hard and then every night afterwards I slept well. I went out of town this past weekend for 2 days. I missed my bed. Last night I kind of slept horrible because not only was the bed hard again, I had to wash my purple sheets last week and didn't put them back on. I used other sheets I sweat big time without the purple sheets. as long as they are on the mattress I never sweat. I like it only when I sleep in it every night. Now I see why you have the 100 day trial.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Mar 2, 2018
Angela C
5 out of 5 stars review

Verified Purchase

Best purchase I made

I am someone who deals with constany lower back and hip pain for someone in their 20s. This is the only mattress I have slept on that does not make the pain worse; in fact, I have no issues with pain at all with this product. I wake up and it surprises me that the pain is not caused by my mattress anymore. Worth every penny I spent on the Purple mattress, and I recommend to everyone I talk to.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Apr 25, 2019
Ash
1 out of 5 stars review

Verified Purchase

The sheet fall a part after 5 days.

I had bought all purple products in past 20 days . My sheet feels great but it's not sturdy at all after 5 days it start to fall a part , I called customer service they told me I have to wait for few days to get an e mail ,then I have to go to post office and pay for the shipping and I probably get my money after two to three weeks. I wish I could upload the picture in this page to show it to everyone how defect my sheet is.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Mar 31, 2019
Lauren D
4 out of 5 stars review

Verified Purchase

everything they advertise

I was moving into a new house and they were so quick with their shipping that I received the mattress before I moved. I tried to get them to delay it, but it had already shipped. So they're super-fast! The mattress is just as advertised--comfortable and a bit on the soft side, which works for me as a side sleeper.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Jun 29, 2021
Leon S
5 out of 5 stars review

Verified Purchase

No more pain

Before i got my purple, i was sleeping on an old spring mattress with an inch thick memory foam topper, and i would wake up with back pain every morning. I thought it could be my sleeping position or working too hard, butvwhen i got the purple, i didnt even change anything about how i sleep, and there hasnt been any back pain since

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Jun 23, 2020
Kristen H
5 out of 5 stars review

Verified Purchase

Love it

This mattress is so incredibly comfortable. My partner and I were wary of buying online, especially something so unique. Our old mattress was causing him shoulder pain and causing me to have back pain. It took a couple nights to fully adjust to the purple but the first night was heaven in terms of getting a full nights rest. We are extremely happy with the purple.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
Jul 1, 2019
Crystal H
4 out of 5 stars review

Verified Purchase

Mattress is amazing, customer service, not so much

Our mattress was 'lost' en route and the reorder was a bit of an ordeal. Some of the customer service agents were awesome and some were absolutely mind numbingly frustrating. Once we finally received the reordered mattress, it was amazing. We love it!

Review from purple.com
Helpful?66TUYA3O1BMW19096852563
May 9, 2017
Steven H
4 out of 5 stars review

Verified Purchase

Good product - not so great customer service

The mattress is great. Love it. I think that their website needs to point out just how long it takes from order to delivery. When I ordered, I made an assumption it would be a couple of weeks later, but it was almost a full month from order to delivery. Purple should make delivery lead times for products CLEAR on their quotes at time of order, so that customers can make an informed choice at that point. I needed the mattress for a guest bedroom for arriving guests. Because the mattress took longer than I expected, the guests had to sleep on an air-bed for the first 3 nights.

Review from purple.com
Helpful?66TUYA3O1BMW19096852563