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Customer reviews for Purple Foam Medium Mattress for
Purple Foam Medium Mattress

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May 13, 2017
Troy N
5 out of 5 stars review

Verified Purchase

Unique Bed

I have enjoyed sleeping on this bed. The unique top of this bed does indeed regulate temperature as advertised. But, it uncannily seems to get right into that goldilocks spot for temp (not too hot, not too cold). Which I don't understand how it accomplishes that, but am delighted with it. I'd recommend the sheets too.

Review from purple.com
Helpful?66TUYA3O1BMW19051321634
Apr 30, 2019
Sarah
2 out of 5 stars review

Verified Purchase

Doesn't live up to the hype

I've had a purple mattress for 3 years and I feel I can now give it a fair review. When I first received the mattress I thought it was so amazing to lay on! It felt so good on my back and my bad hip. It took getting used to but was super comfy. I did notice that I would wake up with a numb arm sometimes because I didn't need to shift or roll as much to get comfy but that wasn't a dealbreaker for me. What frustrates me now is that the mattress is definitely sunken in the middle even though that wasn't supposed to happen. It feels like a 30 year old well used mattress instead of only 3 years. I often end up sliding toward my husband in the middle of the night and definitely get too hot. Also, I normally sleep on the right side of the bed, but my bad hip is now at an angle that hurts too much so I've needed to switch sides. Minor complaint but still annoying that the sag is that pronounced. So I would say this mattress does not live up to the hype. Maybe it does in the first year but it doesn't stand the test of time. I suppose it's true that you get what you pay for.

Review from purple.com
Helpful?66TUYA3O1BMW19051321634
Aug 4, 2018
Dayna
2 out of 5 stars review

Verified Purchase

Back pain

When I first got the bed I was super excited as I had done a ton of research about the purple mattress prior to buying. I suffer from severe back pain and most nights I'm struggling to find a comfortable position on conventional mattresses. So when I purchased purple I thought my days of back pain would be behind me or at the very least diminished to a dull pain. My mattress arrived, and I slept on it for the first night. It took me hours to get to sleep and I woke up incredibly stuff and in severe pain. Now from my research I knew theres an adjustment period so I chalked it up to that and gave it more time. Now, a month later I'm pretty sure the adjustment period is over and my experience has been this: I have not slept all night on the purple mattress. I have more pain now than I did before. Instead of my lower back hurting as usual, now my neck and shoulders hurt as well as my hips. I bought the original mattress because I figured it would give me everything I needed in a bed and assumed it would be a little softer than it actually is but it's super firm. I wish that I would have known how the mattress would have felt to lay on prior to buying it as I would have chosen a softer option. What makes it worse is that I reached out to purple with my issues asking for help and have not received a single response so that just makes the whole experience for me extraordinarily dissatisfying. I cant send the thing back as my husband loves it and has injuries from his tour in Iraq and it helps ease his pain so I will end this review by saying that I'm utterly disappointed and disheartened by my experience and I hope no one else gets stuck in the position I'm in now.

Review from purple.com
Helpful?66TUYA3O1BMW19051321634
Aug 19, 2019
Carolina M
5 out of 5 stars review

Verified Purchase

Get ready for your new BFF!

I purchased my Purple mattress a little while ago and decided to really sleep in before I wrote a review. Neutrality is the main thing with this mattress. It is never too cold or too hot. It it simply so comfortable and smooth. It will embrace every curve and pressure point for a good night of sleep! I recommended it to all of my friends! Truly the first of its kind.

Review from purple.com
Helpful?66TUYA3O1BMW19051321634
Aug 3, 2017
Yolanda O
5 out of 5 stars review

Verified Purchase

Purple Mattress

When I received, unrolled, and put my Purple mattress in place, I immediately tossed my old mattress out on the curb. The day after my first night I panicked as I was sore from head to toe. It took a good 2-3 weeks for me to adjust to my mattress. Once I added the Protector and the Sheets, there was no looking back. I will state that the sheets and probably the protector made a huge difference in the overall comfort level of temperature - meaning that even though I sleep with a fan and cool home, my regular sheets were still warmly uncomfortable. The Purple sheets are very COOL feeling and I love the stretch. Overall I am very pleased with my mattress, protector, and sheets!!

Review from purple.com
Helpful?66TUYA3O1BMW19051321634
May 17, 2020
Vicki N
5 out of 5 stars review

Verified Purchase

Beagles

OMG, this was perfect from the first night. First time We didn't wake during the night, due to pains. Slept all night, and rose up without the stiffness that had become the normal daily beginning. Moving freely at the moment of waking up is now the only way to start the day, and after a good night sleep.

Review from purple.com
Helpful?66TUYA3O1BMW19051321634
Jul 19, 2018
Chad M
3 out of 5 stars review

Verified Purchase

Great Mattress...Poor Customer Service

I purchased the Purple 2 mattress and immediately fell in love with the mattress. It truly is a great new initiative mattress for the 21st century. If I could separate my ratings, I give this mattress a 5 star rating. Where this review falls to 3 in my book is all around customer service. When I purchased the Purple 2 I sent an inquiry to update my order. It took a few WEEKDAYS to get any response. They did make things whole, but I was and still am kinda in awe that when you pay $1-2 Grand for a bed, you'd expect top of the line customer service with a top of the line product. I've received better better customer service form a snarky cars salesman last year. For that round, I forgave them. They are clearly understaffed and things happen. However, I decided I wanted to upgrade to Purple 3 (from my 2) because as a side sleeper I need something softer. Throughout the return process I thought it would be better and it wasn't. Again, after making the purchase I asked customer service to confirm a detail on my order. It took 6 days to get a answer to this question. Completely unacceptable, especially when you're asking customers to dish out couple grad for mattress. There are other great beds in the market...don't let customer service ruin. My advice to upper management. Hire more customer service reps if you're as busy as your managers say you are. Stretching them thin will turn away customers to other great mattress products.

Review from purple.com
Helpful?66TUYA3O1BMW19051321634
Apr 28, 2021
Jane N
5 out of 5 stars review

Verified Purchase

Best Sleep

I love this mattress. I had been sleeping on a really old mattress and this Purple Mattress is wonderful. A huge change. I always woke up several times during the night and I figured it was because I was getting older. Maybe not. I am finding, even in the first week, that I am sleeping through the night. So restful. Everything arrived well and it was easy to assemble, though, it is not a one-person job. Thanks for a great product.

Review from purple.com
Helpful?66TUYA3O1BMW19051321634
Oct 29, 2016
David O
5 out of 5 stars review

Verified Purchase

My Purple Queen

After a month I'm still amazed with a surreal feeling each time I crawl onto this fantastic mattress. Got a new platform bed, jersey sheets, and cannot find enough words to describe the comfort this bed gives me ! Mostly a side sleeper and get more hours of rest . Aches and stiffness are gone... 100 day trial run - no way I will part with this wonderful creation --- can't wait for the pillow !

Review from purple.com
Helpful?66TUYA3O1BMW19051321634
Apr 19, 2018
Roger R
3 out of 5 stars review

Verified Purchase

I changed mattress because there

I changed mattress because there was always a low spot were I sleep. I have used my Purple mattress now for a week and it looks like it has a low spot. I have box springs under the mattress and it does look low. I don't think it should this way. I weigh 245 lbs.

Review from purple.com
Helpful?66TUYA3O1BMW19051321634