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Customer reviews for TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file for
TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file
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Showing 1,821-1,830 of 87,311 reviews
Jan 26, 2026
Appared
5 out of 5 stars review

Love the changes and not being forced into things

Last time I used turbo tax, they forced me to upgrade unnecessarily without my consent. I went through Taxact the last few years, and this year Turbo Tax offered free filing so I took advantage of it. I like that they changed the way they do things!

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

Thanks for choosing TurboTax this year! We know switching services is a big decision, and we're honored you picked us. We look forward to helping you again next year.

Jan 24, 2026
Wteturner1966
4 out of 5 stars review

Turbo Tax review

My only issue with Turbo Tax vs HRBlock is that Turbo Tax didn't have all the new tax laws updates in Mid January so I had to wait a couple weeks for the new updates to show up before I could complete my return

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.

Jan 28, 2026
kanger83
4 out of 5 stars review

Turbotax easy to use.

Quick, easy to use and understand. I don't like being charged to file. I understand federal and state charges you, but I was charged 3 times in total (Federal, State and TurboTax). Other than that, I will continue to use it.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.

Jan 24, 2026
Durhamdave
4 out of 5 stars review

quick and easy

the fees for being a free tax return service are almost half or more of a regular tax prep place. when my tax return is as simple as it was, it should not be $166 of a $823 tax return. ;)

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.

Jan 25, 2026
Aggravated1111111
2 out of 5 stars review

Scam tactics

The 2 stars is because of the fee for no reason. I understand the fee for the federal overtime box. However, this was not the case for state. I should not have been charged for state. I would like a refund of 39 dollars.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Jan 28, 2026
Jack12340
1 out of 5 stars review

Unprepared Service but will gladly take your money

S1-F1040-080-03 error code. Can't fulfill a service but will take the money. Return keeps getting rejected for a TurboTax error. Have to jump through hoops and snail mail for any refund of the cost to file with TurboTax.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Feb 8, 2026
TomArc101
4 out of 5 stars review

TurboTax was very helpful

Overall a good experience. Very simple to use and easy to find answers to your tax questions. I didn't love the upselling throughout, but on the whole it was a good experience.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.

Feb 7, 2026
vikefandh1
4 out of 5 stars review

Easy to use but extra fees I don't agree with.

I like it, but I think it's too expensive. I also don't like that I can't have filing fee deducted from my refund without being charged a processing fee of some sort.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.

Jan 29, 2026
BlueFire95
5 out of 5 stars review

Great tool

Makes my tax time fast and easy, though there could be better explanations when dealing with the HSA section. It was more confusing than explaining a DMA controller.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.

Jan 26, 2026
RedHotMonkeyButt
5 out of 5 stars review

Great as always

I have always likes TurboTax. 20 year TurboTax user here. I would prefer to buy the disc and do it local to my machine, but that's not available any more.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.