Dear Sidneysum, Thank you for your feedback on the ASUS ZenWiFi BD5 Outdoor. We're glad the outdoor signal and speed met your expectations, but we're sorry to hear about the issue with the 2.5G ports after the firmware update. That’s certainly not the experience we want for our users. We’ve noted your concern and will share it with our product and firmware teams for further investigation. Since you've already sent the unit in for repair, our service team will work to resolve the issue promptly. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510036917-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support

Dear BWKAR21, Thank you for your comment. We do understand the inconvenience this may have caused if the router is out of date while setting it up to your network. To resolve this issue, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-systems/asus-zenwifi/asus-zenwifi-bd5-outdoor/helpdesk_bios?model2Name=ASUS-ZenWiFi-BD5-Outdoor. For helpful tips on how to update the firmware, visit our Product Support webpage: https://www.asus.com/support/faq/1008000/. Furthermore, for tutorials on how to setup the router: https://www.asus.com/support/faq/1016107/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear John B, Thank you for sharing your experience with the ASUS ZenWiFi BD5 Outdoor Router. We sincerely apologize for the inconvenience you’ve encountered with wireless connectivity, and we regret the frustration this has caused. To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507037013-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support [Troubleshooting] WiFi signal is often disconnected: https://www.asus.com/support/faq/1030641/

Dear Dave Seder, Thank you for your comment. We do understand your disappointment and the inconvenience this may have caused if you started experiencing weak wireless signal after a month of usage. To resolve this issue, perform a power cycles on the router and your ISP's modem fora couple of minutes. Power on all devices, thereafter check if the security credentials on these router matches with your ISP's modem security information and check if your ISP's internet services or connection is working properly or stable. Also, we recommend updating the Mesh routers' firmware if running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bd5-outdoor/helpdesk_bios?model2Name=ASUS-ZenWiFi-BD5-Outdoor. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty