The process of filing was simple enough and I got a fair return but when it came to checkout I was unable to use any payment method beyond their "take from my return" option! This forced me to pay them an additional $40 that I did not need to spend. Their chat function was a joke and kept advising options that weren't even available on the checkout screen. They are basically forcing an additional fee out of everyone! Not a fan of this money grubbing corporate nonsense.

I had several more forms and documents this year than ever before and i was sure i would need to hire a CPA but all the Turbo Tax prompts made it incredibly easy to follow and complete without feeling like i missed anything or did anything incorrectly.

I did my entire return using the Deluxe software got to the end and turbotax made me upgrade to premium at double to cost due to a form 1099-b. I got no benefit from HAVING to upgrade to premium. I will not be using turbotax in the future its a money grab scam.

TurboTax software and Edward Jones software took all (most?) of the guessing out of filling in the required forms. I like the ability to go back to "start" and double (and triple) all my entries. I like the fact that TurboTax also does an automatic check and review of all the entries for both state and federal forms. I didn't like the surprise $35 fee for who knows what! I certainly don't need my refund "5 days early."

Instructions prior to starting would be helpful for moving from a dvd product to online -- especially for updating from the previous year. I'd already entered info by hand. Info said you can download, but lose all your work. I did not re-enter all of my info. I don't like not having access to the worksheets and schedules easily during data input. And you cannot simply change a field on a form during the review process. A simple missed state id on a 1099b kept me from completing the review. I had to delete 1099s several times, leave parts of the form blank before the forms were auto corrected with the right state. I had several 1099 forms, but couldn't identity which form needed adjustment. Stating Schwab 1099b, doesn't identity anything when you have 5 Schwab 1099b forms to work with.

I have been using Turbo Tax for years, have always been very happy. This year, however, the format was not as clear. I didn't like doing all w-2's at once, it was much clearer when I was able to work on my husband's income, then my own. I also missed the running status of our refund/payment. I only saw that near the end of filling everything out, unless I missed it ... Not sure I'll use it again next year.

At least seven (7) different times the software was glitching. I had to go back and keep searching to enter estimated tax payments, social security income, etc. Suggestion is to START the software with a recommendation for JOINT Senior returns USING THE STANDARD DEDUCTION.....stop wasting time going through needless possible deductions.

Overall, TurboTax is a better than average product. I really like the question-based format. What I didn't care for was--throughout the many checks and rechecks to make sure I hadn't made a mistake or forgotten to document something, I was allowed to submit my 2024 tax return via e-file when, in fact, I hadn't included my PI PIN to my tax return. I got an immediate notice that my return had been rejected (which was great) but it took me a lot of time to find the number and revise my first submission. If you could add that check to the process, it would prevent having to re-submit. Otherwise, PRETTY DARN USER FRIENDLY.

Always easy. Always convenient. Can pay for extra help or coverage with Tax Professionals if needed. Easy to use program. And the E-Filing system is just hands down the most user-friendly way to filer your taxes. If you don't have foreign assets or own your own business, I highly recommend using TurboTax for all your Tax Reporting needs.

The product itself is easy to use and very helpful but THE FEES!!! It can not be that serious to charge fees to use your return to pay for filing your federal return, then fees to file state, then more fees to send you your refund. It's insane and I hate that you take advantage of people like that over and over again!