At first I couldn't figure It out on my own, but I called and I forget his name but he was amazing! He truly did an awesome job helping me figure out what was wrong with my taxes and stayed on the line with me till I was comfortable. Truly a hero in disguise!!

For years, I used a download of Turbotax to my desktop or laptop to complete my tax returns and transmit them via Turbotax/Intuit. This year, I was no given that option. That is problem number 1. I would rather not give Intuit access to my tax return data, other tan the file necessary to submit the returns. Problem Number 2 was that because I had not filed with Turbotax before, my capital loss carry-forward was not included on my return. The system did not automatically ask me whether I had a loss carry-forward. It took 45 minutes and a call to the help desk to finally locate the instructions to actually enter the loss carryforward. This is a major regression in the software. The software used to always ask if I had a carry-forward. It makes me wonder what other questions the system should have asked me but didn't. This software used to be incredibly user-friendly. It isn't any more. The software also does not automatically give the option to print the returns and all the schedules. I was able to print the returns, but not the supporting schedules. I should not have to hunt for that function. It should appear AUTOMATICALLY. I will likely not use Turbotax for my taxes in the future.

I prefer the desktop version. Also, didn't see an option to download my documents or even review the forms before I filed. How do I download a pdf version? The cryptocurrency filing was painful. There is no way to report transactions to/from exchanges that have closed and reporting lost/stolen crypto is not clear because those exchanges are closed.

I have been using TT for years and have never had an issue while filing or even after. The system literally walks you through all possible scenarios you may face while completing the forms. You can go back and correct typically with ease along the way. I haven't to this date had to reach out to a chat agent etc with any issues that came up as the question box typically answers anything that I have concerns about. I've filed both with W2 in the past and now self employment (which was a huge difference and need to adapt to how to file)

I have used TurboTax for several years. Prior versions displayed my tax status (i.e., amount of taxes due/refundable) constantly throughout the data input process, not just at the end. And prior versions allowed me to view my actual returns at any time, not just at the end. Lastly, I still haven't seen how I can print out or save my return to my laptop, which again I could do previously.

Each time I logged in I would get a notice that my investment forms were imported. They were being newly imported each time, meaning it was duplicating the forms and adding to my tax liability. I am glad I caught it and was able to delete the duplicated forms.

I'm ridiculously upset that the premium was snuck in at some point. At no point did I click on, select or opt to have premium services, just the basic package for $89. Somehow another $79 was added for premium services and at no point in going back and reviewing my selections was that a selection I made or an option to change.

When attempting to file by state; some of the payment plans provided by the state were not able to be selected, while these options vary from state to state, Oregon does have this option, and it would be nice to be included when filing the Oregon Tax Return.

Been using this product since 1996. This years is a Fraud. I paid for it and I can not get hard copies of my return. I like to see numbers on a return, It now I can not. It could not find my last years return I( said I had not use Turbo it could not accept my fed pass code. It took me more time to straighten that out then to prepare the return.

I am a repeat customer for like...15 years. I won't ever use another software program. Thanks for always being easy and accurate. I even sing your praises to my teen when she got a job last year and she is now a customer too. I like that you constantly tweak this to improve the user experience. Amazing job, keep up the great work.