This is my 3rd or 4th year in a row using Turbo Tax, it is easy to use and understand. Guides you through every step, brings over your info from last year making it faster to fill out. Only negative for me was changing the direct deposit bank info, just put check boxes next to the account, "correct" or "change" pick a word.

Very easy to use for familiar and new users. I used turbo tax and it's experts for serval years now. I completed my first schedule C this year all thanks to turbo tax and it's easy to use, step by step software. I was able to navigate the whole process comfortable and confidently with the attention to detail built in the software and live agents on stand-by. Really a great experience.

Too expensive for what is offered if you are taking the standard deduction, constantly tries to upsell you services you don't need and get you to give away your data or opt into other advertising and services. Stop the upselling and deceptive practices!

Prices are a total ripoff, 'discounts' are not real savings. Changes this year made the filing more confusing than normal to try to make you to pay for a tax expert to answer the questions that they caused. The tax filing process feels slimy every year using this website. Actively looking for an alternative.

The product is not bad and pretty easy to use, however, fees just keep getting tacked on all right at the end. Instead of $99 as advertised, (+$39 for state too), it ended up costing almost $180. That's pretty frustrating and we can have a preparer do it for about the same amount and then we don't have to mess with anything.

I have used Turbo Tax for at least 10 years or more and have always liked it. I am not sure what happened to it this year, but I hated it. The whole format was different. It wouldn’t let me go back to where I wanted to. It kept knocking me out and making me start over with my password. I thought it was very confusing. I will be looking for another tax return brand for next year.

I liked using the program all the way up until you made me upgrade because I have investments. The whole free thing was out the window at that point, and I don't appreciate that. Also, I filled out a section exactly how it is on my tax form, and you asked me to fix it. I tried but clearly, I couldn't fix it. I couldn't change anything because that wouldn't be what is exactly on my tax form. Because of this, I can't E-file. Now I have to go somewhere and spend more money to have 30+ pages of taxes printed and then pay to mail it. Thanks for that. I believe I'll use a different program next year.

Works well. Gets the job done. Fairly easy to use. I am still apprehensive about whether or not I have entered every thing correctly and I feel like sometimes I will start on a section or form and realize that it doesn't pertain to me and then I am not certain if the information I entered was erased.

Quick and Easy. It can get expensive, my return ended up being $159 but that includes their MAX benefits, which audit protection is apart of..so worth it in my opinion. My return is more complicated than most (1099) and a bunch of other reasons, but turbotax makes it as easy as possible. Simply answer the questions and move on. Thing that bugs me is they always have free filing offers for new customers... but never anything for loyal customers. Maybe think of that and you'll get 5 stars next year :)

had to make edits because it was auto applying addresses incorrectly (PO box for the city and the PO number for the zip code) still not sure if it's corrected since manually entering the form didn't actually ask for me to type in the address. Can't clearly make edits to the forms you will be submitting without scrambling through 500 click pages. Took lots of extra time to review to ensure the program made no other errors. Lots of pointless clicking, plenty could be bundled together to make it go quicker when you don't have anything special for taxes (which an agent is an expert in compared to an online automated system). Charge is pretty expensive overall and the insane amount of requests for upcharge features. I doubt many people who really needs those things are actually using TurboTax. Needless to say, I'm uneventful for taxes, so it works, but year over year I run into more issues and errors in their system that I have to closely review before filing and then click around until I can get it to change.