Great product. Filed my taxes in under 30 minutes with Itemized deductions. Price is a little high for service actually provided. I did not need assistance aside from entering the information digitally and converting/sending to the IRS. I also remember when they gave Federal away free

Although some things were a bit difficult, I think for the most part everything was pretty self-explanatory. I'm a tax novice so it was really nice to have such plain and simple instructions. The costs seemed a tad high for filing, but it was worth it to get it done!

Seriously...the ease, convenience, the transparency, the SUPPORT! All 5 stars ⭐⭐⭐⭐⭐ I couldn't ask for a better way to file my taxes. I've had my returns checked my non Turbo Tax professionals in the past, and they said I got the highest refund I was eligible for. It's simple and cost effective!

Even though it took me longer than expected TurboTax program makes it really easy to input all information and make sure everything is reviewed adequately. I'm put at ease knowing that the proper information was documented and I am receiving the best possible return. Overall I am a happy customer!

It's getting to expensive for what it is. I've used Turbo Tax for years and love the convenience Turbo Tax offers, but I don't file complex forms; it's all pretty simple. Turbo Tax use to be fairly inexpensive, but it has me wondering if there is something less expensive out there in the market.

Turbo Tax (Intuit) lobbies to keep our tax system complicated, so you are basically reliant on their services to navigate the complexity. It is very apparent that the good user experience and fast snappy filing is just a way for them to make more money off you. Taxation in the United States should not be an industry. Period. Think about it. Why should people make money off being the middlemen for what the government knows we owe? Why should they get money for us simply paying taxes? Adding to the burden?

I have been using TurboTax for many years and find it to be very intuitive to use. They do a great job of asking you the necessary questions to ensure you are getting your taxes correct. I just had to file an amendment due to some late arriving tax information. This was very straightforward to do and was no added cost from TurboTax. Highly recommended!

Good UI, easy enough to use. Extremely irritating that you charge such a premium for this product YET you encumber it with numerous attempts to swindle people into giving up data or funneling them to use other financial products, while absolutely BURYING any UI paths to skip or disregard those functions. Ruins the UX and makes customers like me dislike Intuit and TurboTax.

I did not engage with Live assistance. I was disappointed that there were multiple fee changes/upgrades- initially it will be this amount, but if you really want to feel covered you need this amount and then well you actually require this amount and if you really want to feel covered with that it is this much extra...- mine increased twice and I turned down 2 more increases and then I clicked to have my Turbo Tax payment come out of my return and noticed that created and additional fee instead of being told up front "would you like your Turbo Tax fee to come out of your return instead of having to pay up front? Doing so will be an additional $40 fee" what was initially $39 ended up $150, I know that some of that was me agreeing to extra audit coverage but some was not and it would have been a lot more if had gove with some of the other extra coverages and fees- I feel like there should be an upfront menu of benefits/fees. You did however, do a good job of takign me through the process step by step

difficult to operate as it sent us in circles refilling out doccuments several times.. the software said we were done, a month later no info on refund.. checked on line it hadnt been submitted by turbotax.. this is terrible we had to call customer service because the software kicked us out and weouldnt let us print our documents. next year well go elsewhere, i suggest you do the same