I got confused and answered some prompts incorrectly. I couldn't figure out how to go back and fix it, so I asked for assistance from an expert. They did a great job helping me fix my errors and clarifying some issues I had. I was very happy with that interaction.

Overall easy experience. If I was able to sit down and do the taxes all in one go i would not have had any issues but because i had to come in and out, the UX of resuming where you left off was lacking and should be a fix for future versions when using the APP. Found it quite discouraging.

Easy to use and love the step by step. I do wish they would offer the 5 days early for $25. I didn't see no reason why we were ineligible. Kind of a downer to offer it by not paying our Turbo Tax total with our federal return, just to tell us "no you're not eligible" after paying with credit card. Either way there's no other way I'd prefer to do my taxes. Definitely refer a lot of people to Turbo Tax!

This was my first time using turbo tax. I did my own which was really easy they go over all the discounts at least twice which is way better than those prep places where they get your info and just click click click don't really ask questions just assuming who you are so they can get their money quick. I felt so secure like, I really got the most details and reassurance. I didn't have any questions in the end. When I did have questions answered right away and when I made a mistake, Dymand was there to save the day she was great. Thank you Turbo Tax will be back next year :)

I've been using TurboTax for years. I contemplated switching this year, just to access the refund advance from another business, only to learn you can apply for a refund advance with TurboTax, as well. Clear instructions, easy-to-use interface, very good help function. No complaints.

For the first time in 25 years I WAS NOT HAPPY with Turbotax. Several times things weren't explained well and I had to do other research and/or ask my broker. When I got all done I realized nothing ever mentioned my qualified charitable contribution and I had have a stranger online tell me how to enter that- it involved going in and changing my birthdate temporarily. Really stupid. And then after paying $139 it would not efile. A painful few days of confusion and frustration. I'm shopping for a different service for next year.

I understand a user friendly experience, but it's a pain in the butt when you can't look up a specific tax form. Or when you can't input medical expenses because TurboTax says it won't help my return.. I don't care! It gives me peace of mind! I went through the trouble of getting these receipts together, let me try! Some of these descriptions don't help at all either.

This platform is easy but way too expensive and greedy, and it discriminates against those living overseas by charging us extra to file when we have no returns because we dont have taxable income. Terrible platform and now that I have a sample return I will just copy the data manually next year.

I have always enjoyed using TurboTax However this year, finding and using the Self-employed Schedule C input screens was exceedingly difficult. Next year, please return to former year formats by making Sched C a choice off the left hand bar. Also it was almost impossible to see a "running" 1040 form in real time. Please return that function in next year's program.

Have used this app for 10 plus years, and many of my prior year infomration did not come through. Also, does not do a good job of highighting when something is differen than the year before and what and how to deal with it. Also, not worth the money for as simple as my return is.