Hello, thank you very much for sharing your experience; it is very important to us. We always prioritize quality and are constantly improving our packaging to support the shipping process. We apologize for what happened, and if you would like to share your experience in more detail, please contact us at (800) 308-3279. We would be happy to assist you.

We’re very sorry you’re not a fan of our Febreze PLUG Cranberry Crumble scent, Rena. When we design our fragrances, we do extensive research and consumer testing to create scents that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, rest assured, your comments will be shared with our Febreze team. We'd love to help you find your Febreze scent match, and we're here for you Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 308-3279.