Hello Jonathan,<br /><br />Thank you for reaching out with your feedback on our 7-Quart Cook &amp; Carry® Programmable Slow Cooker. We truly appreciate your loyalty over the past 17 years, and we’re sorry to hear that this newer version did not meet your expectations. We understand how important functional design details, such as the lid latch, are to your day-to-day use, and how frustrating it must be to experience this difference compared to a product you relied on for so long.<br />Your feedback is important to us, and we appreciate you taking the time to share your experience. We are sorry to hear that you’ve decided to return the item, but we sincerely appreciate you giving it a try.<br /><br />If you still require assistance, please do not hesitate to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care

Hello,<br /><br />Thank you for reaching out to us with your feedback on our 7 Qt. Cook &amp; Carry Programmable Slow Cooker. We are very sorry to hear about the lid shattering and understand how upsetting and alarming this must have been, especially after only a few uses. This is certainly not the experience we want for our customers.<br /><br />Please know that safety and product quality are extremely important to us, and we take reports like this very seriously. We regret that this product did not meet your expectations; your feedback is important to us, and we will ensure it is handled appropriately.<br /><br />For assistance, we strongly encourage you to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care