Hello Peter,<br /><br />Thank you for reaching out to us regarding your 7-Quart Cook &amp; Carry Slow Cooker. We are sorry to hear about the overheating of the unit while set on low. A few factors can affect how a slow cooker heats, but what you’re describing may indicate that the heating element is not functioning as it should.<br /><br />We value your feedback and it will be forwarded to the appropriate department for further review.<br /><br />For assistance, please do not hesitate to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care

Hello Volker,<br />Thank you for sharing your experience with the Crock-Pot® 7 Qt. Cook &amp; Carry Programmable Slow Cooker. We’re glad to hear it cooked well, but we’re truly sorry to learn that the digital programming stopped working after two years—that’s certainly inconvenient.<br />We sincerely apologize for the inconvenience caused, and please know that we will be sharing your feedback with our appropriate team for further review.<br /><br />If there’s anything more you’d like to share or if you need assistance, please don’t hesitate to reach out via our official website —we’re here to help!<br /><br />We’re available Monday through Friday from 9 AM – 5 PM ET.<br />Thanks! <br />Crock-Pot Consumer Care