Hello,<br /><br />Thank you for reaching out to share your feedback on our Programmable 7-Quart Cook and Carry Slow Cooker. We are sorry to hear that the product did not work as well as expected and we absolutely understand your concern about the exterior heat. As stated in the user manual, the appliance does get hot during use and must not be touched while in use. <br /><br />We understand your decision to return the items, and we will be forwarding your feedback to our product and quality teams for review. Input like yours helps us identify potential issues and improve our products.<br /><br />If you still require assistance, we encourage you to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care

Hello Gary! <br />Thank you so much for sharing your experience with our Crock-Pot Design Series 7-Quart Cook &amp; Carry Slow Cooker. We’re really glad to hear the cooker performed well for you and that the automatic switch to warm was helpful.<br /><br />We’re sorry to learn that the lid handle locks did not stay seated as intended — we understand how frustrating it can be when a design element affects your cooking experience. Your feedback is truly valuable, and we’ll make sure it’s shared with the appropriate team for further review.<br /><br />If you need any assistance with your unit or would like us to take a closer look, please feel free to contact us directlyvia our official website. We’re here to help!<br />Have a nice day!<br />CrockPot Consumer Care Team.

Hello,<br /> <br />Thank you for your feedback, and we sincerely apologize for the experience you had. We strive to ensure our products meet high standards. We encourage you to reach out to our customer care team directly via official Crock-Pot &#34;Contact Us&#39; or through Live Chat stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time.<br /> <br />Thank you!<br />Crock-Pot Consumer Care

Hello Volker,<br />Thank you for sharing your experience with the Crock-Pot® 7 Qt. Cook &amp; Carry Programmable Slow Cooker. We’re glad to hear it cooked well, but we’re truly sorry to learn that the digital programming stopped working after two years—that’s certainly inconvenient.<br />We sincerely apologize for the inconvenience caused, and please know that we will be sharing your feedback with our appropriate team for further review.<br /><br />If there’s anything more you’d like to share or if you need assistance, please don’t hesitate to reach out via our official website —we’re here to help!<br /><br />We’re available Monday through Friday from 9 AM – 5 PM ET.<br />Thanks! <br />Crock-Pot Consumer Care