Hello. Thank you for taking the time to share your feedback on the Crock-Pot® Design Series 7-Quart Cook &amp; Carry Slow Cooker. <br /><br />We are sorry to hear that the product was not what you expected. We want to learn more about your experience so we can offer you further support.<br /> <br />Please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /> <br />Thank you!<br />Crockpot® Consumer Care<br />

Hello Shehzad,<br /><br />Thank you for reaching out to us with your feedback on our 7-Quart Cook &amp; Carry Programmable Slow Cooker. We are sorry to hear that the slow cooker did not meet your expectations and that the lid shattered after such limited use. We understand how frustrating and concerning that must have been. Please be assured that this is not representative of the quality standards we strive to maintain and we would appreciate the opportunity to make this right for you.<br /><br />For assistance, we encourage you to reach out via the &#39;Contact Us&#39; form on our official website. We can also be reached via LiveChat and phone. We are available Monday through Friday, from 9 AM to 5 PM Eastern Time. We look forward to assisting you!<br /><br />Thank you again,<br />Crockpot® Consumer Care

Hello,<br /> <br />Thank you for your feedback, and we sincerely apologize for the experience you had. We strive to ensure our products meet high standards. We encourage you to reach out to our customer care team directly via official Crock-Pot &#34;Contact Us&#39; or through Live Chat stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time.<br /> <br />Thank you!<br />Crock-Pot Consumer Care