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Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for
OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set
4.2 out of 5 stars
stars1,846 ratings1,193 reviews
  1. 5 stars65% (1,207)
  2. 4 stars14% (254)
  3. 3 stars5% (86)
  4. 2 stars4% (75)
  5. 1 star12% (224)
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Showing 61-70 of 1,193 reviews
Apr 26, 2017
Mike
1 out of 5 stars review

Verified Purchase

typical 'king size' problem

The bed looks good but the comfort doesn't last. After 6 weeks the mattress develops a 'pocket' that lacks support and a hump where the two box springs meet. This is typical of all king size beds I have had. At 200 lb. I would expect a better lasting comfort than this. Am trying to decide on course of action. The delivery and setup was very good.

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Jan 30, 2018
Anonymous
5 out of 5 stars review

Verified Purchase

Really comfortable

We've been sleeping on this bed for three weeks now and it's superb. It's really comfortable. It is too firm for my liking, but it is not unbearable at all. (It is a firm bed, after all). I fall asleep quickly and have been getting much better sleep. Bought it on sale and it was well worth the price.

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Oct 23, 2019
Larrydlf
5 out of 5 stars review

Verified Purchase

Nice Firm Feel

This is a good firm Mattress that helps my back feel much better. Backache much improved unless I've overdone the day's activities. Each morning is better and a much better quality of sleep. Sams is a great place to buy your mattress. They assisted in a return of the one I had for 3 years that lost its support. Thanks Sams Club and the great service they provide.

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Aug 3, 2020
Pete
1 out of 5 stars review

Verified Purchase

Horrible Mattress

Horrible mattress, very uncomfortable, not firm at all, body aches after one night on this mattress. Submitted for a refund, followed up twice, and still not response after 10 days. Very difficult to get a refund/cancel/or return. Serta would not accept a return even I had not opened or used the mattress. Avoid ordering mattress on line, especially during COVID-19.

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reply from Serta Team

Hello Pete, we are sorry that the Serta Castleview Cushion Firm Pillowtop King Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 29, 2019
KYgirl502
5 out of 5 stars review

Verified Purchase

Perfect amount of firmness

I've slept on my new mattress for a week now and it's been great! I ordered a set for myself and a set for my son. The delivery was top notch. They brought them in, unwrapped them and got them set up. They'll also take your old mattresses away although we had already given ours to a family in need. The mattress is very thick so you'd better prepare with deep pocket sheets. I got the low profile box springs and I'm glad I did. It's the perfect size with such a thick mattress.

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Aug 9, 2019
Lisa
5 out of 5 stars review

Verified Purchase

Very comfortable

We did a lot of research before purchasing a mattress including reviewing the 2019 consumer report rankings. This mattress is very reasonably priced and ranked very well. We are glad we didn't go with a more expensive mattress. This is suiting our needs perfectly. It is firm with a bit of softness that is supportive.

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Jul 28, 2019
MaLar
5 out of 5 stars review

Verified Purchase

No need to pay big bucks!

We were in needed of two new beds. After going to our local furniture store and pricing them (they started at $2,000) we decided to check Sam's Club out and are we glad we did!!! Our new beds are so comfortable. We sleep so good and wake up with no back aches! No need to pay the big bucks when you can get a quality product for $600 plus free delivery and setup! Way to go Sam's Club!!!

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Oct 13, 2019
Beth5663
4 out of 5 stars review

Verified Purchase

Very comfortable

We bought two of these mattresses recently. We were nervous because we couldn't they them at a warehouse. We were pleasantly surprised by how comfortable they are. My husband loves a firm mattresses but I need a softer feel due to hip problems. This mattress works well for both of us. The people who delivered the mattresses as box springs did a super job.

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Oct 6, 2019
Exceeding Comfort
5 out of 5 stars review

Verified Purchase

Exceeding Expectations

Mattress set was purchase for my 14yo grandson. Buying these sight unseen and without physically being able to test them, we were very uncertain of quality. However, he loves this mattress. After first night of sleeping on these, he actually overslept his alarm clock the next morning. First time this has ever happened. With his continued accolades about the mattress, I had to lay on them too and can echo his approval of comfort.

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Sep 1, 2019
Nelson51
5 out of 5 stars review

Verified Purchase

Perfect fit

Old mattress was way too soft and murder on this old body of mine. This mattress is the perfect firmness and support for my back or the rest of me. Though I ran into a problem of it not fitting my bed (right-size mattress, wrong bed configuration due to curved corners on footboard). I was able to improvise a temporary solution until I get a permanent frame.

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