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Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for
OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set
4.2 out of 5 stars
stars1,846 ratings1,193 reviews
  1. 5 stars65% (1,207)
  2. 4 stars14% (254)
  3. 3 stars5% (86)
  4. 2 stars4% (75)
  5. 1 star12% (224)
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Showing 11-20 of 1,193 reviews
Aug 23, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Excellent Purchase

Soft, yet firm, which is perfect for husband and I. Have been averaging 5-6 hrs of sleep. First night on new bed, slept 8 hrs. No more stiffness and/or sore joints when getting up in the morning! Ordered low profile box spring. Thank goodness because I'm only 5'4. Getting into bed was a challenge first few nights. Easy off by sliding. (Husband had been entertained) We love our purchase since day 1. Price was affordable. Purchase to delivery was about 3 weeks. 5 star. Do recommend. Would purchase again.

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Mar 19, 2017
TootsiesDaughter
5 out of 5 stars review

Verified Purchase

So glad I made the purchase!

I bought this set about six months ago and I'm so glad I did. I have three ruptured discs L3, 4 and 5 so I knew I needed a new mattress but was so afraid to buy one and not be satisfied and have to live with it. This mattress is so comfortable on my back, very supportive! Very happy!

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Oct 13, 2016
tambalove
5 out of 5 stars review

Verified Purchase

Best Sleep Ever

I was a bit hesitant about buying a mattress I couldn't test out, but I took a chance on it. So far, so good! It's the best sleep I've had in a long time. My previous mattress was a Serta Perfect Sleeper that held up for over 15 years. This mattress is EXTRA FIRM. The first night I thought it was too hard, but now I really love it! I've had the best sleep ever. the best thing about the mattress is that you cannot feel the bed move when someone gets in or out. We bought the king size, and sometimes my 7 yr old sneaks in the bed and I won't notice till the next morning. I don't even realize when my husband gets in and out of the bed. My last mattress had some bounce to it, this has none, which works just fine for me. All in all, this is a great mattress and it's a great price. It's worth it!

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Oct 25, 2016
johntrlhkr
3 out of 5 stars review

Verified Purchase

OK Mattress

We bought this set after our previous set became uncomfortable due to age. Delivery was great and the set was put onto the frame and the old set removed. The mattress itself is average. Better than what we had but not as comfortable as our previous set when it was new. The pillow top does not add much comfort but it is firm which is good for my back.

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Nov 12, 2016
Jo
1 out of 5 stars review

Verified Purchase

Not a Good Mattress

I bought this online on October 12 and it was delivered October 26. The delivery process went well and my old mattress was removed as promised. We began sleeping on the mattress right away and already there are body depressions so deep that there is a lump in the center of the mattress. We are not unusually heavy people; 180 and 197 pounds; so I don't feel that would be an issue. I am very unhappy with this mattress and want to return it for a replacement.

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reply from Serta Team

We're sorry that this purchase has been a poor experience for you. At Sam’s Club, we always stand behind our products and as part of our 100% member satisfaction guarantee, we will always offer a warranty replacement or a full refund to make sure you are satisfied. Please contact Samsclub.com Customer Service at 1(888) 240-1945 to discuss your options.

Nov 10, 2016
johnsumm
4 out of 5 stars review

Verified Purchase

So far, so good

Bought this almost a month ago and we've enjoyed sleeping on it. Neither of us wake up with the aches and pains we did with our old mattress. The delivery service was really good, arrived exactly when they said they would, set up the new mattress and box springs and took the old set with them. Could not have been better.

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Sep 3, 2016
Mary55
4 out of 5 stars review

Verified Purchase

Satisfied

We have been sleeping on this mattress for 3 weeks, so regarding durability I am unable to give an opinion. The mattress and box springs look of good quality. I appreciate the fact that we are able to sit on the edges of this mattress and edges support weight without sliding off the bed. It is a firmer mattress than I expected, and though it has a pillow top I still purchased a microfiber pillowtop to give that extra softness. We are able to turn and sit in this bed easily when reading or watching TV. Prior to this purchase we had a memory foam mattress from sams club that we used for 6 months and it was very comfortable, but it was heavy and more difficult to move around in, because you just simply sunk down into it. My goal in buying this mattress was to have a spring mattress to offer support and have enough cushion to be comfortable, I think that with a more plush laying surface this would be a 5 star rating, but I provided a extra layer of cushion wih a mattress overlay, which has made this mattress a sound investment at this time. The true test of a good investment will be whether it develops dips and sags in a shorter period of time when compared to mattresses that can be 2-3 times the cost of this one.

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Jan 24, 2017
Huntfishsleep
5 out of 5 stars review

Verified Purchase

Great for low back issues

I have bad low back arthritis 2 collapsed discs 2 partially collapsed. My old mattress was high dollar one only 3 years old and it sucked. Would wake up and dread standing. Would hit a point I had to get up as it also hurt too much to stay in bed. Used this bed a week so far. From first night clear improvement especially when sleeping on my back. It gives me just enough pressure releaf on low back that i rest better and wake much much more refreshed. I no longer dread the first few minutes of getting out of bed. As far as side sleeping I see only minimal improvement. I am overweight as well so keep that in mind while reading review. I am more and more convinced the ultimate bed would be a sleep number so I could adjust bed to exact pressure releaf but that's a lot of money and will have to wait. For now this is a great buy do not miss out on this if you have low back issues and even more if you are also overweight

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Nov 11, 2016
Josie
5 out of 5 stars review

Verified Purchase

Very comfortable

I love this set. I have had it a little over a week now and just love it. I definitely sleep more soundly. I use to wake up a couple times minimum a night adjusting position to get comfortable. I have slept like a baby with this new set.

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Dec 2, 2017
GaryWz
5 out of 5 stars review

Verified Purchase

Serta Box Spring & Mattress

Ordered this Serta box spring and mattress arrived five days ahead of schedule. My wife is having back problems first night sleeping on it said it was the best night of sleep she's had in a long time!

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