Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set

Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for

OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set

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4.2 out of 5 stars

stars1,846 ratings1,193 reviews

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Jun 12, 2022

Mel

1 out of 5 stars review

disappointing

We too had sagging/dips where my husband and I sleep within a very short time, like a couple of weeks!

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reply from Serta Team

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Dec 22, 2017

ram1234

3 out of 5 stars review

This is great

My back pain is completely gone and having nice sleep. But it is getting very heat for me and my wife. Not sure what could be the issue, as the bed itself is like that.

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Nov 13, 2022

jacks

2 out of 5 stars review

Giant sinkhole

The mattress was great for a couple of months. After that, it started dipping in the middle. We rotated it but it kept getting bigger. Now we have to sleep on the edges. If we move too much we roll into the giant sinkhole!

Helpful?

reply from Serta Team

Hi there. Thank you for taking the time to rate the Castleview mattress and provide your feedback. We're sorry to hear about your experience and would certainly like to help as best we can. Our 10-year limited warranty covers visible indentations greater than 1 inch. Based on your comments it sounds as if your mattress may be exhibiting signs of a defect. We'd like to encourage you to reach out to our dedicated Sam's Club Serta Team at (385) 256-9674. They will be able to answer any questions you may have and get a warranty claim started if needed. We hope this helps. Best, The Serta Team

Mar 16, 2019

Emily

2 out of 5 stars review

Bed is great, condition not so great

Bed is very comfortable. However, there were 5-6 tears in the mattress. Unfortunately, my old bed was removed before I opened the plastic on the new bed so there was nothing I could do, otherwise i would have requested an exchange.

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Sep 24, 2021

Rstaten

3 out of 5 stars review

Too small to be Cali king

Received my mattress set today. It is smaller than the set i am replacing, which is also a California king set. The mattress i received today is not California king

Helpful?

reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We are sorry to learn of your experience and want to assist. Please contact us at 1-888-240-1945. Thank you.

Feb 9, 2018

Karmoe

5 out of 5 stars review

Great mattress

Best mattress ever.Comfotable and great support, Purchased with the lower box spring which is a good height. Perfect delivery communication and set up. Never purchased a mattress online but would buy from Sam's again,

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Nov 25, 2021

Nesrin

1 out of 5 stars review

Horrible mattress.

Horrible mattress, very uncomfortable, not firm at all bought this mattress on 2019 sagging on both sides terrible like sleeping on a hammock on both sides only good part is the center of the bed I would like to return it..

Helpful?

reply from Serta Team

Hello Nesrin, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 10, 2018

Greg

2 out of 5 stars review

no white glove

They brought the mattress and box spring but did not take the old ones like it said in the ad for white glove service. Now we have to try and get rid of them ourselves.

Helpful?

reply from Serta Team

Please contact Samsclub.com Customer Service to discuss this issue.

Apr 3, 2019

Christine

1 out of 5 stars review

FIRM

We have been sleeping on this mattress for a month now. I wouldn't purchase again. My husband and I both wake up in the mornings with stiff sore shoulders and joints. Not a good night's sleep since it arrived. I wouldn't reccomend..

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Jan 16, 2017

Tonya

5 out of 5 stars review

Very comfortable!

I bought this mattress about a month ago and my back has never felt better. It's firm but definitely comfortable. I'm very happy with it! My mattress was not set up as stated in description but my old mattress was hauled off.

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