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Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for
OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set
4.2 out of 5 stars
stars1,846 ratings1,193 reviews
  1. 5 stars65% (1,207)
  2. 4 stars14% (254)
  3. 3 stars5% (86)
  4. 2 stars4% (75)
  5. 1 star12% (224)
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Showing 1,141-1,150 of 1,193 reviews
Aug 22, 2022
RoneG42
1 out of 5 stars review

Back Breaker

I wanted to love this firm mattress but I can't. My back hurts so bad that I can't stand up after laying in it overnight. I got rid of my Nectar mattress for this one and I hurt so much more now. I want to cry every morning. Please DO NOT BUY. My back pain is 10x worse and unfortunately I am stuck with it.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Nov 14, 2016
Kat
5 out of 5 stars review

Love this set!

We just bought this set. It is on the firm side so if you are used to soft mattresses it may take some getting used to but so far I have slept great on it and I don't wake up sore at all. The delivery service was amazing they came when they said they would and quickly setup our new bed and hauled the old mattresses away. I am extremely happy with this purchase!

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Sep 20, 2020
Anonymous
3 out of 5 stars review

Verified Purchase

Mattress

Very good product

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Aug 25, 2021
Dolores
5 out of 5 stars review

Verified Purchase

Best for me

Firm, comfortable

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Nov 12, 2019
Mike
5 out of 5 stars review

Verified Purchase

Great Bed

Great bed!

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Sep 14, 2021
Bethdoo
5 out of 5 stars review

Verified Purchase

Better sleep!

Love our new mattress!

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Sep 21, 2021
Ray D
1 out of 5 stars review

Verified Purchase

A Hammock within 3 weeks

Not firm enough for me

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reply from Serta Team

Hi Ray D! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too soft for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 888-240-1945. Thank you.

Aug 27, 2021
HT
5 out of 5 stars review

Verified Purchase

Great bed

Mother in Law loves it!!

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Aug 14, 2022
Jamie
1 out of 5 stars review

Sagging

Bought this In Oct of 2021 and it has been sagging for at least 2 months now. Absolutely horrible!

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hi Jamie. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

May 27, 2021
alcard
1 out of 5 stars review

Would not recommend...

Mattress is one year old and I am already replacing it.

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