Coming from a Sealy memory foam mattress that sagged in less than 6 years, I was looking for a coil mattress with good support that wouldn't break the bank. After testing 15-20 beds, I decided that “cushion firm” seemed to describe what I was looking for. Sadly, this particular mattress was not available to try at any local clubs, but I took the leap and am glad I did! My body took three days to adjust - it is pretty firm - but I am satisfied with the comfort and construction and feel my back is well supported by this bed! For reference, I am 6'4”, 260 lbs, a back sleeper, and I have been sleeping on the bed for 2 weeks.

I bought this mattress to hopefully help with my back pain it seems to have only made it worse I go to bed and get up and there it is hurting again, it also has ripples in it I can't imagine how that happened I am the only one besides my 5 small furbabies that sleep in it I weigh 100 pounds, my husband says I should buy a memory foam 4 inch pad to put on it I shouldn't have to spend more money to improve something that was supposed to be worth the money and isn't not buying another one, I love Sams Club but will buy my future mattress sets elsewhere..

I ordered this mattress online with the understanding it wouldn't arrive til mid May. However, I ordered on Friday, received a message on Saturday to advise of when I would be contacted. On the following Wednesday I received a call that my mattress would be delivered on Friday. As promised, the delivery was on time. They removed my old mattress and setup my new. It's firm which is what I wanted. I haven't slept well in months. But since I've received my new mattress, I'm resting much better and not having shoulder and neck pain as before. Thank you Serta and Sam's Club.

I bought this mattress a month ago, thinking I would have it long before my Thanksgiving company arrived Didn't happen it took almost a month of promises and confusion to get it. Finally it arrived, Awesome mattress wish my company could have used it instead of the floor at 70 yrs of age. The right firmness not to hard not too soft Just Right And the height is perfect. Ryder delivered very nice helpful men, I would recommend this mattress if you are not in a hurry.

I had high hopes for this mattress. It was super comfortable right from the start. Today as I was changing sheets, I noticed a nice sized divot in the middle of the mattress where my hip hits the bed (side sleeper; 170lbs). Not sure if the bed is molding to my shape or if it will continue to sink. Very disappointing thus far. I know getting a manufacturer to honor a mattress warranty is rarer than finding a unicorn.

I purchased two queen mattresses for my sister and I. We both agree that the comfort of the bed is amazing, and our sleep has improved in just 3 short days. I suffer from sciatic pain and could never lie on my back with my old mattress; I'm a side sleeper. However, when I lie on my back, there's no pressure or discomfort. I was hesitant about purchasing a "firm" mattress, because firm to me means "uncomfortable and hard". Exactly the opposite, it's a two for one deal, and the pillow top makes it feel like icing on the cake. The only reason I did not give it 5 stars is because one of them came with a small tear in the side around the rim. However, after speaking with the delivery company and Sam's Club, they have taken the steps to rectify the issue within three weeks; while I keep this one as a loaner.

I bought this bed in good faith, but it's the Worst bed I have ever had in my life time. The pillow topper on this is Cheap, pretty much like it really doesn't have one! I have bought a three inch foam topper to put on it but it's still like sleeping on a brick. I like firm beds, but I feel like this is a poorly made bed and made very cheaply. It's not worth a penny. You couldn't give it to me. The fellows that brought the bed were great and did take the old bed. What can I do, I don't want this Bed!!!! cc #SamsClub

I've had it for nearly 3 months now and it's already breaking down. The box spring creeks and moans like a haunted house with a banshee in it and the mattress itself is sagging already. It is killing my lower back and I have not had a decent sleep in weeks and always wake up with back pain. Really wish I could turn back time and not purchase this. I should have know from the start when the delivery company that was used in my area gave me the run around for 2 weeks just to deliver the thing

Unfortunately we bought this bed in May of 2017, and now 2018 February the mattress is worn out looks and feels like it is 6 years old. I cannot believe a mattress by Serta can be in this bad of shape so quickly. It is on a good frame, turned the mattress after six month per recommendation. So disappointed.

We bought this several years ago at Sam's and over the past couple years the areas were we lie have become compressed and have remaining depressions. I'm 6'5" and 275lbs so I don't believe I am too large for a quality King Size mattress. Serta is a well-known and respected brand and anticipated value, however, this one has disappointed us and we would like to exercise the Serta 10-year warranty. We purchased it at Sam's Club but we cannot find a receipt and have requested Sam's Club's assistance to locate the transaction. We paid by Sam's Club credit card. We would like another Serta product but one that meets our expectations.