Hi Doc Wilds, Thanks for your feedback on the U8000F TV. Please know we are here to help. First, please ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update. In regards to your remote control, we apologize for any confusion, however the U8000F does not come with a built-in voice assistant or microphone. It is however compatible with external Alexa devices. If volume levels seem too low, you can improve sound performance by adjusting a few key settings: Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more. If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience. For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or use LiveChat via the ‘Support’ link on our website. ~ Samsung Advisor

Thanks for your review. If you’re experiencing specific issues which caused you to give this a 2-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also reach our LiveChat team by selecting the ‘Support’ link on our website. ~ Samsung Specialist