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Customer reviews for Member's Mark Select & Tear 2-Ply Paper Towel 15 rolls, 150 sheets/roll for
Member's Mark Select & Tear 2-Ply Paper Towel 15 rolls, 150 sheets/roll

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Nov 21, 2025
Sandra
2 out of 5 stars review

Not tearing properly

I use to think the paper towels were fine, but they are not tearing correctly. What's the point of being able to get a half sheet when it doesn't tear properly and it ends up in pieces. I bought one more batch to see if they fixed the problem but this will be my last if it's not fixed. Do better!!

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good morning Sandra, we are so sorry for this experience since what you're describing definitely doesn't match the quality standards we stand by for our Member’s Mark Paper Towels. If you still have any remaining product left, please hold onto it so we can obtain important lot code information inside the cardboard roll and retrieve samples for review. If you have time, please call us at 888-301-0332 and we will be happy to address these issues. We look forward to hearing from you.

Feb 24, 2026
DARIN
1 out of 5 stars review

Sams Plus Membership is not worth it.

Paper towels are fine but Sams Plus Membership is not worth it, my items that are to be shipped should be shipped in a protective box and not just set on the the cement porch where all kinds of critters crawl day and night. Not sanitary. There are raccoons that can carry roundworms, possums, armadillos, bugs, mice and stray tomcats that spray on the items left unprotected.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Hi there. Our apologies for this occurrence. Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726 to better assist.

Nov 21, 2025
LISA
5 out of 5 stars review

LOL! You KNOW you have a great paper towel when it can withstand a sourdough fermention!! Seriously the top is an expansion from the sourdough I fed a few hours ago! Amazing paper towel, otherwise it would be all over my countertop right now because I didnt leave enough room for expansion!

Helpful?37YEP9R6BHPD15390012477
Jan 30, 2026
Tina
1 out of 5 stars review

Not what it used to be

These paper towels used to rival any premium brands. They are now a low end product while the price continues to rise. Members Mark brand has become a true generic off brand rather than the quality you used to be able to expect from Sam's club. Time to move on from this I guess.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning Tina, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.

Feb 9, 2026
BrittanyD
4 out of 5 stars review

Very absorbent and sturdy, Would still recommend

These are not necessarily the best paper towels but they are pretty close to the top and even at the current price they are the best deal for paper towels. -They are always well packaged and in good shape with no cuts/tears/openings -The print on the packaging is crisp and clearly done with no blurring or messed up spots most of the time. -They are either more or just as absorbent as top tear name brand ones. -All but one time over the years they are the strongest I have used. Even being able to be used as wet scrubbing of windows, stoves, bathroom fixtures and more to an extent. -The texture, while currently not bad, has not been consistent for 5 years now. You either get nice and soft or rock hard or some weird middle ground where half the roll is fine and the other half is not. I mean they still work but for more sensitive uses the hard bits are not great to find. -I know you are not supposed to mention the price and I know the price of everything has gone up since 2020 but the $6 increase in these with the less consistent quality is a bit of a let down. I expect more from Members Mark. -The “Select and Tear” option is one main reason we tried these so many years ago.I do have to say if nothing else that portion of these has improved. You get more even tears with less half bits hanging. I mean depending on angle, force and other things it still does happen but not as often. Overall they are still a great deal for all you get and I would not go back to the more expensive ones but would definitely appreciate more consistency.

Helpful?37YEP9R6BHPD15390012477
Jan 23, 2026
DANIEL
2 out of 5 stars review

Recent Change for Worse in Paper

These paper towels used to be a very good value product, sadly that is no longer the case. It now takes nearly two towels to absorb as much as one was previously capable of absorbing. Enough of a disappointing change that I will now be reluctant to repurchase.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good morning Daniel , We are so sorry for this experience since what you're describing definitely doesn't match the quality standards we stand by for our Member’s Mark Paper Towels. If you still have any remaining product left, please hold onto it so we can obtain important lot code information inside the cardboard roll and retrieve samples for review. If you have time, please call us at 888-301-0332 and we will be happy to address these issues. We look forward to hearing from you.

Feb 20, 2026
JOHN
2 out of 5 stars review

Used to be good, not so much

They used to be fine, but now they must have three year old's in a third world country doing the perforation lines because none of the paper towels tear anymore. Very frustrating, but it is Sam's . As soon as the customers like something, they either get rid of it or change it to something horrible.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Afternoon. We are sorry to hear about your disappointment. Since that's not what we typically hear about our towels, we would appreciate if you would call us at 888-301-0332, so that we may speak with you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Jan 10, 2018
ToniT
1 out of 5 stars review

New & Improved? AWFUL!!

I have no idea what happened to these towels, but they aren't worth 10 cents! Two ply? Ok, they are...if you think a super thin tissue of sandpaper counts as a ply. They are flimsy, thin, scratchy....not near as soft and durable as they were. My husband thinks they feel oily or something. I always recommended the Member's Mark brand because they were equal if not better than the name brand. Well, guess I am going to the brand name. I have a huge batch of these to use up first. Guess I could return them...maybe I will.

Helpful?37YEP9R6BHPD15390012477
Jul 23, 2022
Steve B
1 out of 5 stars review

Disappointed in Quality

I've been purchasing the same brand paper towels for years from Sam's and have never had an issue until now. The last batch of paper towels I purchased recently felt as thin as toilet paper and the price increased so I would expect the quality would not change because of that alone. If the price stayed the same and the quality degraded that would be one thing but to go up several dollars on the price quality should not. Very dissatisfied for the 1st time with sams and now feel I'm going to have to pay close attention to see if quality has changed on other items now.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Afternoon Steve! We are so sorry for this experience since what you're describing definitely doesn't match the quality standards we stand by for our Member’s Mark Paper Towels. If you still have any remaining product left, please hold onto it so we can obtain important lot code information inside the cardboard roll and retrieve samples for review. If you have time, please call us at 888-301-0332 and we will be happy to address these issues. We look forward to hearing from you.

Jun 8, 2025
Yann
1 out of 5 stars review

Save your money

We bought these hoping they would slightly compare to the Bounty papertowels, and what a disappointment we had. They are supen thin and see through and not very absorbent at all. Save youself the headache and pay for the better product. Bounty Paper towels.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning . So sorry for this occurrence. This is not something we typically hear so we are interested in obtaining more information. If you still have the product available please call us at 888-301-0332 so that we may obtain date of manufacture information in the core of one of the rolls. No need to wait in line. Give us a call.